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Vi havde mulighed for at gennemgå Stipics konto, og vi vil gerne dele vores resultater med dig:
Spillerens konto blev oprettet den 13. maj 2018.
Vi er sikre på, at Stipic havde tid nok til at sætte sig ind i vilkårene og betingelserne.
Stipic foretog en indbetaling den 9. december 2021 med et beløb på 50 euro.
Senere spillede han og indsendte en udbetaling med et beløb på 1400 Euro.
Stipic er blevet kontaktet adskillige gange via e-mail og telefon for at informere ham om det maksimale beløb, han kan hæve i henhold til vores vilkår og betingelser:
https://www.orientxpresscasino.com/da/tnc
"9. Maksimale gevinster og udbetalinger
9.1. Hvis en spillers akkumulerede indbetalingsbeløb ikke overstiger €200, vil spillere kun være berettiget til X10 sidste indbetaling. Denne maksimale udbetaling vil også blive håndhævet i tilfælde, hvor spilleren har foretaget yderligere indbetalinger, som efter kasinoets skøn blev anset for at være foretaget for at overstige det akkumulerede indskudsbeløb på €200."
Derfor er han i Stipics tilfælde berettiget til at udbetale x10 af sit indskud, hvilket gør det til i alt 500 Euro, og ethvert beløb over den maksimale udbetaling vil blive fjernet.
Med hensyn til Andrejs perspektiv vil vi gerne minde dig om, at vi mener, at reglerne for maksimal udbetaling er rimelige og slet ikke uoverskuelige, som du hævder.
Når vi taler om spillere, der ikke har nået et samlet indskud på 200 euro, er det et rimeligt og passende beløb at modtage ti gange, hvad den enkelte har sat ind.
Ikke desto mindre vil vi gerne tro, at potentielle kunder kan træffe en informeret beslutning om, hvorvidt et casino som helhed tilbyder et produkt, der opfylder deres specifikke krav.
Det er spillerens eneansvar og et obligatorisk trin, at læse T&C før oprettelse af kontoen, og vi skal derfor acceptere, at den, der villigt vælger at tilmelde sig casinosiden, forpligter sig til de regler, der er nævnt i kasinoets vilkår og betingelser.
Vi håber, at dette er klart.
Med venlig hilsen,
OrientXpress Casino
Dear All,
Thank you for reaching out to us.
We had the opportunity to review Stipic’s account and we would like to share with you our findings:
The player's account was created on the 13th of May, 2018.
We are sure that Stipic had enough time to get himself familiarized with the Terms & Conditions.
Stipic made a deposit on the 9th of December, 2021 with the amount of 50 Euros.
Later he played and submitted a withdrawal with the amount of 1400 Euros.
Stipic has been contacted numerous times via email and phone, informing him about the maximum amount allowed for him to withdraw, according to our Terms and Conditions:
https://www.orientxpresscasino.com/en/tnc
"9. Maximum Winnings and Payouts
9.1. If a player's accumulated deposit amount does not exceed €200, players will be entitled only up to X10 last deposit. This maximum payout will be enforced also in cases where the player made additional deposits which were deemed at the sole discretion of the Casino to have been made in order to exceed the €200 accumulated deposit amount."
Therefore in Stipic’s case, he is entitled to cashout x10 of his deposit, which makes it a total of 500 Euros, and any amount over the maximum cashout will be removed.
Regarding Andrej's perspective, we'd like to remind you that we believe the maximum cashout rules are reasonable and not at all predatory, as you allege.
When we're talking about players who haven't reached a total deposit of 200 Euros, receiving ten times what the individual has put in is a fair and appropriate amount.
Nevertheless, we'd like to think that potential customers can make an informed decision about whether a casino, as a whole, offers a product that meets their specific requirements.
It is the player's sole responsibility and a mandatory step, to read the T&C before the creation of the account, and thus we must agree that whoever chooses willingly to sign up to the casino site, is obligating himself to the rules that are mentioned in the casino's terms and conditions.
We hope this is clear.
Kind regards,
OrientXpress Casino
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