Efter at have modtaget et loyalitetsfrit spil under mit sidste spin på et 50 Cent-INDSATS i Cash Bandits 3, fik jeg en gevinst på $523. Gennemspilningskravet var oprindeligt fra spillet Eternal Love, hvor jeg kun havde vundet omkring en dollar. Så mit gennemspil var kun $120 eller $130. For at kunne udbetale det maksimale $50, øgede jeg min BET til $6,25, men den faldt ikke hurtigt nok, så jeg hævede den til $12. Jeg ville være forsigtig, da nogle casinoer kræver, at du udbetaler dine første bonusgevinster. Så jeg stoppede ved $60, velvidende, at jeg kun ville få $50 begge veje. Jeg anmodede om en udbetaling og modtog en e-mail fra manageren, Allie, om, at jeg overtrådte deres politik og regler, og min tilbagetrækning blev afvist. De hævdede, at det var, fordi jeg satsede over $10.
Jeg forsøgte at ræsonnere med Allie og viste dokumentation for min $523 jackpotgevinst fra et 50 Cent bet, men hun insisterede på min overtrædelse på grund af $12 bets. Jeg påpegede, at deres vilkår og betingelser var vage, og at de tilføjede en anden $10-chip til min konto, hvilket var i modstrid med deres egne regler. Hun afviste alle mine muligheder og var villig til at miste mig som kunde over dette problem. Det er frustrerende, fordi mit væddemål på $12 ikke påvirkede resultatet, og det var allerede efter, at jeg havde fuldført min garanterede gennemspilning. Deres kasinoregler vedrørende væddemål over $10 er uklare, og det giver ikke mening at tillade væddemål over denne grænse, hvis det er imod deres regler. Jeg overvejer at eskalere dette spørgsmål til højere myndigheder.
After receiving a loyalty free play during my last spin on a 50 Cent BET in Cash Bandits 3, I hit a win of $523. The playthrough requirement was initially from the game Eternal Love, where I had only won around a dollar. So, my playthrough was only $120 or $130. To be able to cash out the maximum of $50, I increased my BET to $6.25, but it wasn't decreasing fast enough, so I raised it to $12. I wanted to be cautious, as some casinos require you to cash out with your initial bonus winnings. So, I stopped at $60, knowing I would only get $50 either way. I requested a cashout and received an email from the manager, Allie, stating that I violated their policy and rules, and my withdrawal was denied. They claimed it was because I bet over $10.
I tried to reason with Allie, showing documentation of my $523 jackpot win from a 50 Cent bet, but she insisted on my violation due to the $12 bets. I pointed out that their terms and conditions were vague and that they added another $10 chip to my account, which contradicted their own rules. She refused all my options and was willing to lose me as a customer over this issue. It's frustrating because my $12 bet didn't affect the outcome, and it was already after I had completed my guaranteed playthrough. Their casino rules regarding betting over $10 are unclear, and it doesn't make sense to allow bets above that limit if it's against their rules. I'm considering escalating this issue to higher authorities.
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