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I can't make any type of deposit, neither with cards nor with bitcoin, they don't work and I've tried a thousand times, and the support is lousy, they don't give me a solution.

No puedo hacer ningún tipo de deposito, ni con tarjetas ni tampoco con bitcoin, no funcionan ya lo eh intentado mil veces, y el soporte es pésimo no me dan solución.

Dear cesar4443,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful deposit to your Paradise 8  Casino account?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru, or you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear cesar4443,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

No, I have never been able to make a deposit, it does not work for me to deposit by card, nor by any cryptocurrency, and it does not work by any other means either, when I try to deposit bitcoin I get "transaction not processed" I do not see any address

No, nunca eh podido hacer un deposito, no me funciona depositar por tarjeta, tampoco por ninguna, criptomoneda, y tampoco por otro medio no me funciona, cuando intento depositar bitcoin me sale " transacción no procesada" no me aparece ninguna dirección

Thank you for your reply, cesar4443. Could you please clarify the dispute value? Has it (€50) been deducted from your bank account/payment method?

Moreover, I still haven't received the communication between you and the casino.

The value is 50 EUR and I already contacted paradise8 live support but they don't give me a solution.

El valor es de 50 EUR y ya me contacte con soporte en vivo de paradise8 pero no me dan solucion.

Is it the amount you would like to deposit?

The amount that I would like to deposit is 25 EUR to be able to verify my account and make frequent withdrawals, but I cannot because any payment method only with cryptocurrencies does not work for my country, but it does not work for me by that means either.

La cantidad que me gustaría depositar son de 25 EUR para poder verificar mi cuenta y hacer retiros frecuentemente, pero no puedo porque no me funciona ningún método de pago solo con criptomonedas por mi país, pero tampoco me funciona por ese medio.

Are there any winnings being held in your account because you cannot make a deposit?

yes, I have 50 EUR of profit, but I need to make a deposit to withdraw it, and neither method works.

si, tengo 50 EUR de ganancias, pero necesito hacer un deposito para retirarlo, y ningún método funciona.

Ok, I understand now. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello cesar4443.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hi cesar4443,

Thank you for bringing this to our attention.

As an online casino, simple and easy deposit procedures are a priority. I don't know any casino that will stop players from depositing.

That said, we're happy to look into what is happening.

As for credit card deposits, we cannot control reasons for which card is rejected. The attempts you've made have failed with the processor due to your bank rejecting the transaction. Unfortunately some banks are very restritive and since we use an offshore processor, you bank does not allow the processor to charge your card.

As for crypto, this process is available for all players, regardless of their country.

It appears you are encountering a technical bug, so we have contacted the crypto processor to review the situation. We will mark this issue as high priority, so we hope to have an udpate soon when the crypto issue is fixed.

We thank you for your patience with this matter and kindly ask for your patience while we resolve the technical issue.

Best regards,

Paradise8 Management

Hi cesar4443,

Good news. The Tech Department discovered the reason for the error and have already issued a fix.

You can try again to deposit with Bitcoin.

Thank you for your attention.

Paradise8 Management

Thank you so much

Muchas Gracias

Hi cesar4443.

Please, could you confirm that your issue was resolved?

Dear cesar4443,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.