Hej Tolk,
Mange tak for din klage. Jeg er ked af at høre om din negative oplevelse. Jeg håber, jeg forstår rigtigt, at dette udtryk er blevet overtrådt påstået:
"80. Spilleselskabet forbeholder sig retten til at ugyldiggøre den indgåede aftale (inklusive væddemålsplaceren før eller efter begivenhedens begyndelse), nægte at opfylde forpligtelser i henhold til en sådan aftale (herunder nægte at betale gevinster) eller fra returnering af evt. placeret indsats, hvis:
...
4. Det blev bestemt, at
• én klient har flere spilkonti (multiregistrering, multi-konti), inklusive under et nyt navn. Spillefirmaet anbefaler ikke to eller flere klienter at placere væddemål fra den samme IP-adresse (én enhed, lokalt netværk);
• en klient bruger andre personers data til at registrere nye spillekonti, herunder hans familiemedlemmer;
• væddemål foretages af en gruppe klienter, der handler i hemmeligt samarbejde, for at omgå de begrænsninger, som væddemålsfirmaet har fastsat;
• Kunden er mistænkt for at bruge software, der automatiserer processen med at fastsætte priser;
• bruger en spilkonto til at spille i voldgiftssituationer;
• spillekontoen ikke bruges til væddemål og andre produkter, der tilbydes af væddemålsfirmaet;
• loyalitetsprogrammer er misbrugt;"
Har du modtaget nogen anden forklaring fra casinoet eller yderligere detaljer om, hvilket punkt du præcis overtrådte? Vil du være så venlig og sende mig al den relevante kommunikation mellem dig og casinoet, så vi kan samle så meget information som muligt? Min e-mailadresse er kristina.s@casino.guru .
Jeg håber, vi vil hjælpe dig med at løse dette problem så hurtigt som muligt. Ser frem til at høre fra dig.
Med venlig hilsen,
Kristina
Hello Tolk,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I hope I understand correctly that this term has been breached allegadely:
"80. The Betting company reserves the right to invalidate the concluded agreement (including the bets placer before or after the beginning of the event), refuse to fulfill obligations under such an agreement (including refuse to pay any winnings) or from return of any placed bet, if:
...
4. It was determined that
• one Client has several game accounts (multiple registration, multi-accounts), including under a new name. The Betting company does not recommend two or more Clients to place bets from the same IP address (one device, local network);
• one Client uses the data of other persons to register new gaming accounts, including his family members;
• bets are made by a group of Clients acting in collusion, in order to circumvent the restrictions established by the Betting company;
• the Client is suspected of using any software that automates the process of setting rates;
• uses a game account to play in arbitration situations;
• the gaming account is not used for betting and other products offered by the Betting company;
• loyalty programs are abused;"
Have you received any other explanation from the casino or further details about which point exactly you breached? Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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