Jeg vandt 8250 dollars på et live casino kampagnetilbud. Jeg tjekker altid vilkårene og betingelserne, og der var ingen loft i de vilkår, jeg havde til rådighed for mig, og jeg kunne ikke finde nogen generaliserede vilkår og betingelser ud over sportsbook-relaterede.
Efter at have spillet afsluttet, begrænsede bonussen min gevinst til 3000. Jeg spurgte live chat, hvad der skete, og de forklarede, at der var en x10 bonusgevinstgrænse. Jeg forklarede, at dette ikke var til stede i de vilkår, jeg havde til rådighed, og var meget utilfreds.
Jeg bad dem flere gange om at give de fulde vilkår, der tydeligvis var en anden kopi end den, der var knyttet til tilbuddet, og jeg bad også flere gange om et link til generelle casinovilkår, hvis det eksisterede. Jeg fik aldrig mere end et skriftligt uddrag af disse vilkår.
Jeg gemte en PDF af vilkårene og viste dem det, men intet ændrede sig. Jeg vedhæfter e-mails og pdf af vilkårene.
Jeg mener, at de ikke har de ajourførte vilkår på tilbuddet, ELLER laver de et vilkår for at afbøde tab.
I won 8250 dollars on a live casino promotional offer. I always check the terms and conditions and there was no cap in the terms i had available to me and i could not find any generalised terms and conditions apart from sportsbook related ones.
After wagering finished the bonus capped my winnings at 3000. I asked live chat what happened and they explained there was a x10 bonus win limit term. I explained that this was not present in the terms available to me and was very unhappy.
I asked multiple times for them to provide the full terms that were obviously a different copy than the one attached to the offer and i also asked multiple times for a link to general casino terms if that existed. I was never provided anything more than a written excerpt of these terms.
I saved a PDF of the terms and showed them it but nothing changed. I'll attach the emails and the pdf of the terms.
I believe they do not have the up to date terms on the offer OR they are making up a term as to mitigate losses.
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