Kære RetVet22,
Mange tak for din klage. Jeg er ked af at høre om dit problem med tilbagetrækningen.
Forstå venligst, at variationen og tilgængeligheden af betalingsmetoder ikke udelukkende administreres af kasinoet. Flere faktorer som Licensmyndigheden, geolocation, kontrakter med betalingsudbyderne og bankrestriktioner har alle stor indflydelse. Hvis en betalingsmetode var tilgængelig for indbetalinger, betyder det ikke nødvendigvis, at den også vil blive tilbudt til udbetalinger, den kan også afbrydes til enhver tid. Desværre er kasinoer nogle gange magtesløse og begrænsede til at tilbyde betalingsmetoder til deres kunder.
Fortæl mig venligst, hvis du beslutter dig for at åbne bankkontoen i henhold til supportens instruktioner. Hvis muligheden ikke virker, og du stadig vil opleve problemer med at hæve dine gevinster, så lad os det vide, så griber vi ind og prøver at hjælpe dig.
Med venlig hilsen,
Tomas
Dear RetVet22,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Please let me know if you decide to open the bank account according to the support's instructions. If the option won't work, and you'll still experience issues with withdrawing your winnings, please let us know and we'll intervene and try to assist you.
Best regards,
Tomas
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