Kære Caramel79,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Forstår jeg rigtigt, at du har mistet de midler, du ønskede at hæve?
Hvis du gjorde det, er jeg bange for, at der ikke er meget vi kan gøre for dig. Spilleren er den eneste ansvarlig for deres konto, aktive saldo og alle de væddemål, der finder sted. Jeg forstår, at dette aldrig ville være sket, hvis du kunne hæve ved første forsøg, men på nuværende tidspunkt kan vi ikke bede kasinoet om at refundere dine tabte gevinster.
Lad mig venligst vide, hvis der er andet, jeg kan hjælpe dig med, ellers lukker jeg denne klage.
På forhånd mange tak for dit svar.
Venlig hilsen,
Kristina
Dear Caramel79,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have lost the funds you wanted to withdraw?
If you did, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.
Please, let me know if there is anything else I can help you with, otherwise, I will close this complaint.
Thank you very much in advance for your reply.
Best regards,
Kristina
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