Platincasino - Spillerens gratis spins er blevet forsinket.

Hello,

It's really just about 100 free spins

from the First Deposit Bonus.

I have emailed several times and contacted the live chat. You can check everything. I only received half... I would certainly deposit more, but only once I receive my few free spins.

Hallo

Eigentlich geht es nur um 100Fs

Aus dem First deposit Bonus .

Ich habe mehrfach Emails geschrieben und dem Live Chat. Sie können auch alles überprüfen.ich habe Urlaub die Hälfte bekommen... ich würde natürlich mehr einzahlen, aber erst wenn ich meine paar freispiele habe.

Dear BurningToaast,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Bonus T&Cs for the First Deposit Bonus and I found this:

Bonus Terms

Minimum deposit to claim the Welcome Bonus is €20.

Maximum bonus that can be claimed is €500.

Free Spins are credited in Big Bass Bonanza.

Free Spins are awarded for 4 consecutive days (20 spins on day 1, 30 spins on day 2, 50 spins on day 3 and 100 spins on day 4).

To claim Free Spins, make a qualifying deposit and launch the selected slot.

Wagering for deposit bonuses is 40x

Wagering for the Free Spins is 40x.

General Bonus Rules apply.

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you didn't receive 100 spins that were supposed to be credited on the fourth day?
• Have you received any explanation from the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I immediately received 100fs for Book of Dead. I only read afterwards that the offer was actually 50fs x four on the following days. I have a friend who has exactly the same problem. After the 100fs I didn't hear anything else. It's just sad that you can't get in touch with anyone from Platincasino.

Ich habe sofort 100fs für Book od Dead erhalten.Ich habe erst im Anschluss gelesen das das Angebot eigentlich 50fs x vier auf einer folgenden Tagen sein.Ich habe einen Bekannten der hat exakt das selbe Problem.Nach den 100fs habe ich nichts mehr erzalten.Es ist einfach nur traurig das man niemanden von Platincasino erreicht.

Thank you for your reply, BurningToaast. Could you please clarify the dispute value (€20)? Do you currently have any balance in your casino account?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

No, I don't have anything there and I won't upload it again until it has been corrected...

Nein ich hab dort nichts und lade erst wieder auf wenn das korrigiert wurde...

Could you please clarify the dispute value and forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I want my remaining 100 free spins or my money back.

Ich möchte meine restlichen 100freispiele oder mein Geld wieder.

I apologize, but you failed to provide the required information again. Please understand that without your cooperation we are unable to proceed with this complaint and I am forced to reject it. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.