Hej,
spillerkontoen blev lukket på grund af en forretningsbeslutning.
Videoopkaldet blev gennemført for at verificere spillerens identifikation og verificere gevinsterne. Efter vellykket opkald blev spilleren informeret om, at et kontoudtog er nødvendigt for manuelt at kunne hæve den resterende saldo.
Opkaldet skete den 30. august, lige efter at en e-mail blev sendt til spilleren med al den nødvendige information.
Den 9. september svarer spilleren på denne e-mail uden noget dokument og hævder kun, at spilleren ikke har hørt noget fra os i 3 uger. Til denne e-mail svarede vi direkte med den samme info fra før, hvilket dokument er nødvendigt, og hvad der vil ske med hendes saldo.
Siden da venter vi på svar og det ønskede dokument.
Spilleren overholder ikke specifikationerne. Så snart det nødvendige dokument er leveret, kan den resterende saldo sendes til spilleren.
Kontoen forbliver lukket permanent.
Tak,
Hello,
the player account was closed due to a business decision.
The Video call was conducted in order to verify the players identification and verify the winnings. After successful call, player was informed that a bank statement is needed, to be able to manually withdraw the remaining balance.
The call happened on Aug 30th, right after an email was send to the player with all the info needed.
On Sep 9th player answers on this email without any document and only claims that the player did not hear anything from us since 3 weeks. To this email we replied directly with the same info from before, what document is needed and what will happen with her balance.
Since then we wait for an answer and the requested document.
Player does not comply to the specifications. As soon as the needed document is provided, the remaining balance can be sent to the player.
The account will stay closed permanently.
Thanks,
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