Kære Helena897,
Mange tak for din indgivelse af denne klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål for at sikre, at jeg forstår din situation fuldstændigt.
Baseret på skærmbilledet af den e-mail, du uploadede med din klage, ser det ud til, at kasinoet har nægtet din udbetaling, fordi din betalingsmetode allerede blev brugt af en anden bruger. Dette indikerer, at en anden med en konto hos PlayCroco Casino allerede har trukket gevinster med den samme betalingsmetode. Derfor vil jeg gerne vide følgende:
Er der nogen chance for, at nogen fra din husstand eller bruger den samme IP-adresse også har oprettet en konto på dette casino?
Har du foretaget nogle vellykkede udbetalinger fra dette casino før?
Har du akkumuleret dine gevinster med eller uden en aktiv bonus?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Med venlig hilsen,
Veronika
Dear Helena897,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Based on the screenshot of the email you uploaded with your complaint, it appears the casino denied your payout because your payment method was already used by another user. This indicates that someone else with an account at PlayCroco Casino has already withdrawn winnings using the same payment method. Therefore, I would like to know the following:
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Have you made any successful withdrawals from this casino before?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Redigeret af en Casino Guru admin
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