PlayStar Casino - Spilleren lovede bonusser, men modtog ingen.

A host from this site made contact with me and told me that I would get bonuses for every couple hundred dollars I deposited, and he would immediately increase my tier. I then deposited thousands of dollars and when, contacting him, totally was ignored when he did finally answered me he told me he said "maybe" he will give me bonuses and an increased tier. I understand gambling and losses, but being outright lied to by employee is fraud. If he fulfilled his promises, I am owed thousands of dollars in bonuses. Do not play here.

Dear taparlacoski,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayStar Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share your correspondence with the casino regarding the bonuses promised?
• Could you please specify whether you decided to play with your deposited money, or whether you decided to request a refund of your deposited funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear taparlacoski,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.