Nick,
Jeg er ikke sikker på, at du er i nærheden af det problem, der blev rejst.
Lad mig prøve at bringe dig tilbage til det oprindelige problem, der blev rejst, og som alle detaljerne blev givet her på bloggen og også privat via e-mail.
Problemet er, at casino hævder, at de foretager udbetalinger med det samme, dvs. inden for 15 minutter, de er afsluttet. Men i mit tilfælde blev det ikke set én gang, men to gange, at de ikke leverede. Ikke nok med det, de forpligtede sig til en ny tidslinje på 2 timer først og derefter 24 timer og havde ingen opdatering næste dag.
Bagefter annullerede de tilbagetrækningen og returnerede penge til min tegnebog og nævnte årsagen som "annulleret af brugeren", da der ikke var en sådan mulighed tilgængelig selv, efter drøftelse med kundeservice sagde de, at det var et teknisk problem og bad om at prøve igen .
Endnu et forsøg på udbetaling blev gjort, og så igen blev det ikke fuldført og returneret tilbage til kasinokontoen.
Jeg brugte til sidst de penge til at spille med og tabte, det er vel det, de ville have spillerne til at gøre, og så pengene bliver aldrig udbetalt.
Dette var irriterende, og jeg besluttede mig for aldrig at spille med dem, jeg bad dem lukke min konto, for hvilket de sagde, at de kun kan sætte en midlertidig tilbageholdelse på kontoen, der er ingen måde at lukke kontoen på. Jeg bad dem om at henvise selvudelukkelsespolitikken, og de sagde ok, vi tager anmodningen.
Jeg betragtede det som den endelige bekræftelse, men de lukkede aldrig kontoen. Deres marketingteam blev ved med at ringe. Hver gang ny person, endelig efter en masse overbevisning, har jeg dem en chance til og indvilligede i at foretage en ny indbetaling, og de sagde, at min konto altid var aktiv og ikke var lukket, og lovede mig, at de vil sikre øjeblikkelige udbetalinger og vil hjælpe via WhatsApp/opkald via en VIP-manager. Jeg vandt på en eller anden måde stort den dag, og da jeg registrerede tilbagetrækningsanmodningen, forsvandt alle, ingen svarede på WhatsApp, kundeservice havde samme script på chat, sir det vil tage 2 timer, derefter 24 timer
Pointen er, at de er FAKE, og de behandler ikke udbetalinger. Jeg er holdt op med at spille med dem for længe siden og har skrevet min fulde oplevelse her, så andre ikke falder i deres fælde, i betragtning af at der er bedre valg tilgængelige andre steder. Denne hjemmeside er ubrugelig, og dette casino bør aldrig have tillid til.
Faktisk spørger de flere gange til deres folk og deler den grimme oplevelse, jeg har haft med dem, nu igen ringer nye marketingfolk fra deres team og forsøger at overbevise ved at sige, "Herre, vi er kede af din oplevelse, giv os venligst en gang mere" .
Fejl kan ske én gang, men hvis de gentages, er det med vilje gjort, som i deres tilfælde. Derfor er der ingen yderligere chance for dem. Der ser ikke ud til at være en reguleret enhed, der kan gribe ind over for det tab, jeg har været udsat for. Men min vigtigste hensigt med at dele via dit forum er, at andre skal reddes.
Nick,
I am not sure that you are anywhere close to the issue that was raised.
Let me try to bring you back to the original issue that was raised and about which all the details were provided here on the blog and also privately via email.
The issue is that casino claims that they do withdrawals instantly i.e. within 15 mins they are completed. Yet in my case, it was seen not once but twice they failed to deliver. Not only that, they committed new timeline of 2 hours first and then 24 hours and had no update the next day.
Afterwards, they cancelled the withdrawal and returned money to my wallet and mentioned the reason as "cancelled by the user", when there was no such option available even, upon discussion with customer care, they said it was a technical issue and asked to retry.
Another attempt for withdrawal was made and then yet again, it wasn't completed and returned back to casino account.
I eventually used that money to play with and lost, I guess that is what they wanted players to do and so that money is never paid out.
This was annoying and I decided to never play with them, I asked them to close my account, for which they said they can only put a temporary hold on account, there is no way to close account. I asked them to refer the self exclusion policy, and they said ok we shall take request.
I considered that as the final confirmation, yet they never closed the account. Their marketing team kept calling. Everytime new person, finally after a lot of their convincing I have them another chance and agreed to do another deposit and they said my account was always active and wasn't closed and promised me they will ensure instant withdrawals and will assist via WhatsApp/calls via a VIP manager. I somehow won big that day and upon registering the withdrawal request, everyone vanished, nobody answered on WhatsApp, customer care had same script on chat, sir it will take 2 hours, then 24 hours
The point is they are FAKE and they do not process withdrawals, I have stopped playing with them long back and posted here my complete experience so others don't fall in their trap, considering there are better choices available elsewhere. This website is useless and this casino should never be trusted.
Infact asking multiple times to their people and sharing the ugly experience I have had with them, now again new marketing people from their team calling and trying to convince by saying, "Sir, we are sorry for your experience please give us one more time".
Mistakes can happen once, but if they're repeated then it's intentionally done, like in their case. Hence, no further chance for them. There doesn't seem to be a regulated entity to take action about the loss I have faced. But my key intention of sharing via your forum is for others to be saved.
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