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Hello,

I was communicating in live chat about a withdrawal of money from my card without my authorisation. It was €30, the live chat told me to wait a bit. Afterwards, my account was suddenly logged out and this screen appeared. I did nothing to close my account, there is no false information, etc. There is still a € 181.25 withdrawal request I created and I have active coupons. I would like to at least get them back, I would appreciate your help. 

Many greetings!

Dear szngnl,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue.

Could you please explain in more detail what money has been withdrawn from your account without authorization? Are you talking about some kind of withdrawal fee?

Could you please specify if you passed the KYC verification?

Have you made any successful withdrawals from this casino before?

Has the customer support specified why your account has been blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear szngnl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.