Skærmbilledet du postede her ser ud til at være fra Bingo Bonga Casino, ikke Pledoo Casino. Jeg har tjekket vilkårene og betingelserne for Pledoo Casino, og dette er, hvad jeg fandt angående anmodninger om kontolukning:
3.8 Kunden har til enhver tid ret til at lukke og/eller suspendere spillerkontoen hos Pledoo ved at kontakte sikkerhedsafdelingen via e-mail. Lukningen af Kundens konto tillader ikke Kunden at oprette en ny konto. Hvis kunden ønsker at forny kontraktforholdet med Pledoo, skal den lukkede konto genåbnes ved at informere kundesupport via e-mail, chat eller telefon. Hvis kundens konto er blevet lukket på grund af nogen form for udelukkelse fra spil, skal kontoen forblive lukket i det tidsrum, den er blevet udelukket. Eventuelle yderligere konti, der oprettes, er bundet af vilkårene i disse vilkår og betingelser.
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3.8.2 Supportafdelingen kan ikke sætte nogen blokeringer og/eller begrænsninger i en længere periode end en uge. For at begrænse, udelukke og/eller blokere din konto hos Pledoo er det påkrævet for dig at sende en e-mail til security@pledoo.com med angivelse af dit navn, efternavn, mobiltelefonnummer, årsagen til dine kontobegrænsninger/ekskluderinger/blokering og den foretrukne tidsramme. Hvis en kundes konto er blokeret (uanset om det er permanent eller ej), kan supportafdelingen (og/eller enhver anden kvalificeret afdeling af Pledoo online casino) ikke acceptere indskud, behandle udbetalinger eller fuldføre nogen del af verifikationsprocessen, samt gøre andre handlinger relateret til kundens konto. Hvis din konto endnu ikke er bekræftet, beder vi dig venligst tilføje et ID-dokument til e-mailen for at tilføje det til den pågældende brugerfil.
Kan du bekræfte, at du kontaktede sikkerhedsafdelingen via e-mail?
Har du bestået den fulde KYC-verifikation?
The screenshot you posted here seems to be from Bingo Bonga Casino, not Pledoo Casino. I have checked the Terms and Conditions of Pledoo Casino, and this is what I found regarding account closure requests:
3.8 The Customer has the right to close and/or suspend the players account at Pledoo at any time by contacting the security department by email. The closure of Customers account does not allow the Customer to make a new account. If the Customer pleases to renew the contractual relationship with Pledoo the closed account has to be reopened by informing customer support via email, chat or phone. If the Customer's account has been closed due to any form of exclusion from gambling the account has to stay closed for the amount of time it has been excluded. Any additional accounts made are bound by terms laid out in these Terms and Conditions.
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3.8.2 The support department can’t set any blocks and/or restrictions for a period longer than a week. In order to limit, exclude and/or block Your account at Pledoo it is required for You to send an email to security@pledoo.com stating Your name, surname, mobile phone number, reason for Your account limitations/exclusions/block and the preferred time frame. If a Client’s account is blocked (whether permanently or not), the Support Department (and/or any other eligible department of Pledoo online casino) cannot accept any deposits, process any withdrawals or complete any part of the verification process, as well as do other actions related to the Client's account. If Your account is not yet verified we kindly ask You to add an ID document to the email in order to add it to the user file in question.
Could you please confirm that you contacted the security department by email?
Have you passed the full KYC verification?
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