Hej Casino Guru,
Jeg kontakter mig for at indgive en klage over, hvordan Pledoo Casino har håndteret min kontobekræftelsesproces. Det har været en meget frustrerende oplevelse, og jeg håber, du kan hjælpe mig med at få noget klarhed og beslutning.
Først og fremmest foretog jeg videoopkaldet med deres sikkerhedsteam, som de bad om. Processen blev dog hurtigt urimelig. De gav mig en frist på en time til at indsende et kontoudtog, hvilket var umuligt for mig at overholde. Jeg bruger Luxon, og de udsteder ikke almindelige kontoudtog, så jeg var nødt til at kontakte deres supportteam for at få et særligt underskrevet dokument. Dette tog længere tid, end jeg fik, men det lykkedes mig til sidst at levere dokumentet.
Derudover stillede de under verifikationsprocessen en masse absurde spørgsmål om ting som farverne på de slots, jeg spillede, hvilket føltes helt unødvendigt og ude af linje. Som gambler har jeg allerede givet alle de oplysninger, de anmodede om, inklusive videoopkaldet, og jeg fulgte alle deres instruktioner efter bedste evne.
Det virkelige problem har dog været manglen på respons fra Pledoo.
Efter at jeg har indsendt det nødvendige dokument, har jeg slet ikke modtaget nogen opdateringer eller kommunikation fra dem. Jeg har kontaktet flere gange via e-mail og endda på Skype, men ingen vender tilbage til mig. Det er virkelig frustrerende at blive ignoreret efter at have gennemgået alle disse trin.
Hele processen har føltes virkelig stressende, især med den latterlige tidsramme, de satte for dokumentindsendelse. Jeg har gjort alt, hvad jeg blev bedt om, og nu bliver jeg bare efterladt i mørket.
Kan du hjælpe mig med at få det ordnet? Jeg vil bare afslutte min verifikation og komme videre, men manglen på support og kommunikation fra Pledoo gør det virkelig svært.
Tak for din tid og hjælp.
Hi Casino Guru,
I’m reaching out to file a complaint about how Pledoo Casino has handled my account verification process. It’s been a very frustrating experience, and I hope you can help me get some clarity and resolution.
First off, I did the video call with their security team as they requested. However, the process quickly became unreasonable. They gave me a one-hour deadline to submit a bank statement, which was impossible for me to meet. I use Luxon, and they don’t issue regular bank statements, so I had to contact their support team to get a special signed document. This took longer than I was given, but I eventually managed to provide the document.
On top of that, during the verification process, they asked a lot of absurd questions about things like the colors of the slots I was playing, which felt completely unnecessary and out of line. As a gambler, I’ve already provided all the information they requested, including the video call, and I followed all their instructions to the best of my ability.
The real issue, however, has been the lack of response from Pledoo.
After I submitted the necessary document, I haven’t received any updates or communication from them at all. I’ve reached out multiple times by email and even on Skype, but no one is getting back to me. It’s really frustrating to be ignored after going through all these steps.
The whole process has felt really stressful, especially with the ridiculous time frame they set for document submission. I’ve done everything I was asked to do, and now I’m just being left in the dark.
Could you please help me get this sorted out? I just want to complete my verification and move on, but the lack of support and communication from Pledoo is making it really difficult.
Thanks for your time and help.
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