Pocket Play Casino - Spillerens tilbagetrækning er forsinket.

Hello, I won € 550 in the Pocket Play Casino a good two weeks ago. I've been playing there for a long time and before that there were never any problems with the payout. Since November 30th, however, my payment of € 550 has not been transferred to me. The money from the gaming account is also no longer available. Seems cheated to me.

Hallo ich habe vor gut 2 Wochen in dem Pocket Play Casino 550€ gewonnen. Ich spiele dort auch schon seit längerem und vorher gab es nie Probleme bei der Auszahlung. Seit dem 30.11 aber wird meine Auszahlung von 550€ nicht an mich überwiesen. Das Geld vom Spielekonto ist auch nicht mehr verfügbar. Komme mir betrogen vor.

Hello Amigo2020,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Pocket Play Casino. Please allow me to ask you a few more question before we would move forward.

Did you accumulate your current balance from a bonus or real money? When did your verify your account and when was your last withdrawal from the casino? Did you contact the casino with this issue? If yes, how did they explain the delay?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Hello Nick. My account has already been verified and I played with echtheld credit. The casino has already been informed, but they say the delay was due to the payment slip provider.

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Hallo Nick. Mein Konto ist bereits verifiziert gewesen und ich habe mit echtheld Guthaben gespielt. Das casino ist auch bereits informiert worden , aber die sagen die Verzögerung Läge am Auszahlungsschein Provider.

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Could you please advise since when is your verification complete?

Hi nick, My verification has been completed since May 2021. In the meantime, however, they asked again for my verification, so that I verified myself a second time in August 2021

Hallo nick , Meine Verifizierung ist seit Mai 2021 abgeschlossen. In der Zwischenzeit wurde aber nochmal nach meine Verifizierung gefragt , sodass ich mich im August 2021 gleich ein zweites Mal verifiziert habe

Hello Nick, can you also help me solve my problem?

Hallo Nick, können sie mir auch bei der Lösung meines Problems helfen ??

Hello Bock, hello Casino Guru, I would like to close the case because the money arrived today

Hallo Bock , hallo Casino Guru ich möchte den Fall gerne schließen , da das Geld heute angekommen ist

Thank you Amigo2020 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

Regards,

Nick