Posido Casino - Spilleren anmoder om tilbagebetaling af depositum.

Dear Gurus,

yhis casino has neglected a self exclusion request placed by me for the company as early as April 15th, 2021. This request had been sent to Wazamba casino. I have been later excluded by their sister casino ExciteWin as well. All of this because a gambling problem.

Yet I was still able to play on Posido despite of this, for a total of about 240 eur. They have reviewed my refund request for two weeks now, but its not going anywhere. Please help me get a refund. I have attached relevant documents.

Dear yoyeli,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

I checked the casino websites you mentioned, but I am unaware of any clear connection between them.

Please understand that casinos licensed under Curacao are not obligated to enforce self-exclusion between brands of associated casinos.

Also, Posido Casino is licensed under a different license -Estonia.

Could you please explain when did you open your account in Posido Casino and when was the casino made aware of your gambling problems? Did you request self-exclusion in Posido Casino at any time? Is your account still open?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear yoyeli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.