Emne: Anmodning om assistance med tilbageholdte gevinster fra Power Play
Kære Casino Guru Team,
Jeg skriver for at bede om din hjælp vedrørende et problem, jeg er stødt på med Power Play. I november 2022 havde jeg gevinster på $1908,00 tilbageholdt af virksomheden. Den oplyste årsag var eksistensen af to konti registreret fra min bopæl. Der var dog ingen klar regel om, at en sådan ordning var forbudt. Interessant nok blev min mands gevinster behandlet uden problemer. De blev også enige om, at to konti kunne holdes i samme bolig, så længe det korrekte ID blev bekræftet.
Spol frem til sidste uge, jeg modtog en invitation fra Power Play om at engagere sig med deres side igen. Da jeg vandt $550, blev mit forsøg på at hæve pengene afvist, med henvisning til samme årsag til flere konti. Dette er forvirrende, især da jeg har en e-mail fra 2022, der bekræfter lukningen af min konto.
Jeg er i tvivl om, hvorfor jeg fik lov til at spille og endda opfordret til at gøre det, hvis min konto blev anset for inaktiv. Denne situation føles diskriminerende, og jeg mener, at jeg er berettiget til de gevinster, jeg med rette har tjent. Deres handlinger virker uretfærdige og kan potentielt berettige en revision af deres driftslicens.
Jeg ville sætte stor pris på din vejledning og støtte til at løse denne sag. Tak for din tid og forståelse.
Med venlig hilsen Rebecca Roux-Wolfe
Subject: Request for Assistance with Withheld Winnings from Power Play
Dear Casino Guru Team,
I am writing to seek your assistance regarding an issue I have encountered with Power Play. In November 2022, I had winnings amounting to $1908.00 withheld by the company. The reason provided was the existence of two accounts registered from my residence. However, there was no clear rule stating that such an arrangement was prohibited. Interestingly, my husband's winnings were processed without issue. They also agreed that two accounts could be held in the same residence as long as proper ID was verified.
Fast forward to last week, I received an invitation from Power Play to engage with their site once again. Upon winning $550, my attempt to withdraw the funds was denied, citing the same reason of multiple accounts. This is perplexing, especially since I possess an email from 2022 confirming the closure of my account.
I am at a loss as to why I was allowed to play and even encouraged to do so if my account was deemed inactive. This situation feels discriminatory, and I believe I am entitled to the winnings I have rightfully earned. Their actions seem unfair and could potentially warrant a review of their operating license.
I would greatly appreciate your guidance and support in resolving this matter. Thank you for your time and understanding.
Sincerely Rebecca Roux-Wolfe
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