Kære Lolek100,
Mange tak for din indsendelse af din klage. Jeg er ked af at høre om dit problem. Forstå venligst, at sorten og tilgængeligheden af betalingsmetoder ikke udelukkende administreres af kasinoet. Flere faktorer som licensmyndigheden, geolokalisering, kontrakter med betalingsudbyderne og bankrestriktioner har alle en stor indflydelse. Derfor behøver dette ikke nødvendigvis at være kasinoets fejl.
Er der nogen anden tilbagetrækningsmetode, der passer til dig? Vil du være så venlig og videresende al relevant kommunikation mellem dig og kasinoet til kristina.s@casino.guru ?
Til sidst vil jeg gerne bede dig om at se dit sprog. Jeg forstår fuldt ud din frustration og skuffelse, men hvis du ønsker at fortsætte med denne klage, skal du afstå fra at bruge misbrugssprog.
Jeg håber, at vi vil være i stand til at hjælpe dig med at løse dette problem hurtigst muligt. På forhånd tak for dit svar.
Med venlig hilsen,
Kristina
Dear Lolek100,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
Is there any other withdrawal method that would be suitable for you? Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru?
Lastly, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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