PrinceAli Casino - Spilleren kan ikke få adgang til kontoen på grund af manglende bekræftelses-e-mail.

I signed up to Prince Ali over a week ago. I am unable to access the account as the verification email has not been sent.

I have emailed support multiple times but they have not sent it to me.

I need some help with contacting them.

Kelly

Hello kellymagill,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PrinceAli Casino. Please allow me to ask you a few more question before we would move forward.

Could you access your account at least once since you are registered? Did you deposit there or do you have any remaining real money balance there?

Looking forward to your answer.

Regards,

Nick

Happy Easter.

No, I have never got the verification email through. So I just can't get in.

No one responds to my emails at the casino.

Help...

Hello kellymagill,

If it's simply not working, try to look for a different casino. Unless you have any balance there, you can simply switch to a different casino and I would not even recommend to play here if you are already experiencing issues from the beginning.

Is there anything else we can assist you? If not, we will be closing the complaint.

You haven’t assisted? You are closing the complaint without even inviting the casino to respond,

I have an account at their sister site magical spin and want to play here.

please invite the casino to respond so I can resolve this. That would be helpful!

Hello kellymagill,

Unfortunately, there is no reason to invite the casino as you had no balance there. They can basically even close your account without any reason given.

I would really recommend to chose a different casino as why would you even play somewhere where you already experiencing issues?

Based on the above stated facts, the complaint will be now closed.

Regards,

Nick