Tak carareynolds77 for alle oplysningerne indtil videre. Efter at have taget alle fakta i betragtning, bliver vi nødt til at være enige i casinoets beslutning. Skærmbilledet, du gav vedrørende den bonus, du hævdede, indikerer, at multiplayeren kun var til spillet med gratis spins (det kaldes trods alt Mighty Multiplier).
Hvis jeg forstod det rigtigt, fik du stadig alle gevinsterne fra jackpotten, selv uden multiplayeren, så der er stort set intet gjort forkert.
Du som modtog gratis spins for spillet, havde stadig chance for jackpotten og multiplikatoren i spillet, der er fastsat af bonusreglerne.
Jeg er ked af, at det ikke viste sig som din forventning, men det ser ikke ud til, at kasinoet med vilje ville konfiskere eventuelle gevinster.
Er der andet vi kan hjælpe dig med?
Thank you carareynolds77 for all the information provided so far. After taking into consideration all the facts, we will have to agree with the casino's decision. The screenshot you provided regarding the bonus you claimed indicates that the multiplayer was only for the game with the free spins (it is called Mighty Multiplier after all).
If I understood correctly, you still got all the winnings from the jackpot, even without the multiplayer so basically there is nothing done incorrectly.
You as received the free spins for the game, had still chance for the jackpot and the multiplier within the game set by the bonus rules.
I'm sorry that it did not turn out by your expectation but it does not seem that the casino would intentionally confiscate any winnings.
Is there anything else we could assist you with?
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