Syne50, we apologize for the inconvenience you experienced. It's important to us that all our players have a smooth and enjoyable gaming experience. Technical issues can occur unexpectedly, and we understand the frustration they can cause. We'll investigate this matter further to ensure it doesn't happen again. If you haven't already, please reach out to our support team with your account details so we can address this issue and resolve it to your satisfaction. Thank you for bringing this to our attention.