Anmeldelser fra roger.bradley.995

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• 1 måned siden
Original Oversættelse
I want to share my extremely negative experience of playing at MBit Casino and explain my problem.

On May 19, 2022, I won 16045 DOGE at MBit Casino. However, during all this time I have not received my winnings. I was verified via Skype. They promised to respond according to the verification result within a day, but they sent a letter that verification is still in the process, so the result will be later. I never received an answer, and my casino account was blocked. WITHOUT EXPLAINING THE REASON. No one responds to my messages by mail. Apparently, they decided to pretend that I don't exist.

I won't even say how wrong and outrageous this attitude towards the players is. Okay, you blocked my account, but at least explain why. I really hope that this problem will be solved (although it's been 3 months), or I'll just find out why my account was blocked. I truly hope for the reaction of the MBit casino representative.

I have already seen similar complaints about MBit on other sites, so I also decided to leave a comment. On the one hand, it is a pity that people so often face unfair treatment towards themselves. Still, maybe it will become an indicator of quality and someone will pay attention to this problem. If the casino does not withdraw money, this means a poor quality and disgusting attitude towards players. I would like to see this situation finally resolved.

You can't confirm my identity? Are you out of your mind there?? We talked on Skype, I was verified via Skype, you saw my face and my documents! You asked me questions, and I answered them! How should I understand this?? You're just scammers! I don't understand those people who give high reviews to these scammers! I repeat: I was verified via Skype! You have confirmed my identity, and now you are just coming up with a reason not to give me my winnings!
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mBitCasino
Hello roger.bradley.995! Thank you for taking the time to share your experience with us.

According to our Terms and Conditions, we reserve the right to check the player's identity (KYC procedure) prior to processing the payouts.

During the verification process, we were unable to verify that the person who provided the documents was indeed the account holder, and we have strong reasons to believe that someone else's identity has been used instead.

And according to point 9.10. of the Terms and Conditions, in case of false personal data provided by the players, the withdrawal will be refused, and the user account will be terminated.

This is why your account was terminated, and we would like to apologize for having overlooked informing you about the reason for this decision. We appreciate your feedback in our efforts to improve our product and services.

We hope this clarifies the situation.

Best Regards
mBitcasino
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