Jeg vil gerne dele min ekstremt negative oplevelse af at spille på MBit Casino og forklare mit problem.
Den 19. maj 2022 vandt jeg 16045 DOGE på MBit Casino. Men i al denne tid har jeg ikke modtaget mine gevinster. Jeg blev verificeret via Skype. De lovede at svare i henhold til verifikationsresultatet inden for en dag, men de sendte et brev om, at verifikation stadig er i gang, så resultatet kommer senere. Jeg modtog aldrig et svar, og min casinokonto blev blokeret. UDEN AT FORKLARE GRUNDEN. Ingen svarer på mine beskeder via mail. Tilsyneladende besluttede de at lade som om, at jeg ikke eksisterer.
Jeg vil ikke engang sige, hvor forkert og skandaløst denne holdning til spillerne er. Okay, du blokerede min konto, men forklar i det mindste hvorfor. Jeg håber virkelig, at dette problem bliver løst (selvom der er gået 3 måneder), ellers finder jeg bare ud af, hvorfor min konto blev blokeret. Jeg håber virkelig på reaktionen fra MBit casino repræsentant.
Jeg har allerede set lignende klager over MBit på andre sider, så jeg besluttede også at efterlade en kommentar. På den ene side er det ærgerligt, at folk så ofte udsættes for uretfærdig behandling over for sig selv. Alligevel vil det måske blive en indikator for kvalitet, og nogen vil være opmærksomme på dette problem. Hvis casinoet ikke hæver penge, betyder det en dårlig kvalitet og modbydelig holdning til spillere. Jeg vil gerne se denne situation endeligt løst.
Du kan ikke bekræfte min identitet? Er du ved at gå i stå der?? Vi talte på Skype, jeg blev verificeret via Skype, du så mit ansigt og mine dokumenter! Du stillede mig spørgsmål, og jeg svarede på dem! Hvordan skal jeg forstå dette?? I er bare svindlere! Jeg forstår ikke de mennesker, der giver høje anmeldelser til disse svindlere! Jeg gentager: Jeg blev verificeret via Skype! Du har bekræftet min identitet, og nu kommer du bare med en grund til ikke at give mig mine gevinster!
I want to share my extremely negative experience of playing at MBit Casino and explain my problem.
On May 19, 2022, I won 16045 DOGE at MBit Casino. However, during all this time I have not received my winnings. I was verified via Skype. They promised to respond according to the verification result within a day, but they sent a letter that verification is still in the process, so the result will be later. I never received an answer, and my casino account was blocked. WITHOUT EXPLAINING THE REASON. No one responds to my messages by mail. Apparently, they decided to pretend that I don't exist.
I won't even say how wrong and outrageous this attitude towards the players is. Okay, you blocked my account, but at least explain why. I really hope that this problem will be solved (although it's been 3 months), or I'll just find out why my account was blocked. I truly hope for the reaction of the MBit casino representative.
I have already seen similar complaints about MBit on other sites, so I also decided to leave a comment. On the one hand, it is a pity that people so often face unfair treatment towards themselves. Still, maybe it will become an indicator of quality and someone will pay attention to this problem. If the casino does not withdraw money, this means a poor quality and disgusting attitude towards players. I would like to see this situation finally resolved.
You can't confirm my identity? Are you out of your mind there?? We talked on Skype, I was verified via Skype, you saw my face and my documents! You asked me questions, and I answered them! How should I understand this?? You're just scammers! I don't understand those people who give high reviews to these scammers! I repeat: I was verified via Skype! You have confirmed my identity, and now you are just coming up with a reason not to give me my winnings!
Hej roger.bradley.995! Tak fordi du tog dig tid til at dele din oplevelse med os.
I henhold til vores vilkår og betingelser forbeholder vi os retten til at kontrollere spillerens identitet (KYC-procedure), inden vi behandler udbetalingerne.
Under bekræftelsesprocessen var vi ikke i stand til at bekræfte, at den person, der leverede dokumenterne, faktisk var kontoindehaveren, og vi har stærke grunde til at tro, at en andens identitet er blevet brugt i stedet.
Og ifølge punkt 9.10. i vilkårene og betingelserne, i tilfælde af falske personlige data leveret af spillerne, vil tilbagetrækningen blive afvist, og brugerkontoen vil blive afsluttet.
Det er grunden til, at din konto blev lukket, og vi vil gerne undskylde for at have overset at informere dig om årsagen til denne beslutning. Vi sætter pris på din feedback i vores bestræbelser på at forbedre vores produkter og tjenester.
Vi håber, at dette afklarer situationen.
Med venlig hilsen
mBitcasino
Hello roger.bradley.995! Thank you for taking the time to share your experience with us.
According to our Terms and Conditions, we reserve the right to check the player's identity (KYC procedure) prior to processing the payouts.
During the verification process, we were unable to verify that the person who provided the documents was indeed the account holder, and we have strong reasons to believe that someone else's identity has been used instead.
And according to point 9.10. of the Terms and Conditions, in case of false personal data provided by the players, the withdrawal will be refused, and the user account will be terminated.
This is why your account was terminated, and we would like to apologize for having overlooked informing you about the reason for this decision. We appreciate your feedback in our efforts to improve our product and services.
We hope this clarifies the situation.
Best Regards
mBitcasino