Godmorgen allesammen. Jeg har et problem med spin.city casino. efter en stor sejr og verifikation af min konto var alt OK, men de bad om flere dokumenter, jeg sendte alt, hvad de ønskede, pludselig spærrede kontoen fra reglerne 2.2.10, dvs. betalinger fra konti, der ikke tilhører mig. Jeg skrev, at jeg har haft en konto sammen med min kone siden 2019. de bad mig gå i banken og modtage et dokument på, at jeg har en konto hos min kone, der skal underskrives og stemples af banken. Jeg sendte sådan et dokument, de behandler uden svar, de skrev stadig, at kontoen var blokeret. Jeg skrev hundredvis af gange i chatten, de kan ikke give oplysninger, de skrev tilbage til mig, at kontoen var spærret fra reglerne af 2.1.10, de skrev til mig for at sende en bekræftelse på, at kontoen tilhører mig og min kone, jeg skrev tilbage at jeg sendte det dokument du bad om, og jeg sendte en kontrakt med banken hvor du kan se at jeg og min kone er ejere af kontoen, du kan ikke komme overens med dem på nogen måde, jeg sendte alle dokumenterne om, at kontoen tilhører mig og min kone, og de spærrer stadig min konto. Jeg tror, at dette er bevidst kontoblokering, fordi jeg vandt omkring $5.000. kan du hjælpe??
good morning everyone. I have a problem with spin.city casino. after a big win and verification of my account everything was OK, but they asked for more documents, I sent everything they wanted suddenly blocked the account from the regulations 2.2.10, i.e. payments from accounts that do not belong to me. I wrote that I have an account together with my wife since 2019. they asked me to go to the bank and receive a document that I have an account with my wife to be signed and stamped by the bank. I sent such a document, they treat without a response, they still wrote that the account was blocked. I wrote hundreds of times in the chat they can't provide information, they wrote back to me that the account was blocked from the regulations of 2.1.10, they wrote me to send confirmation that the account belongs to me and my wife, I wrote back that I sent the document you asked for, and I sent a contract with the bank where you can see that I and my wife are the owners of the account, you can't get along with them in any way, I sent all the documents stating that the account belongs to me and my wife and they still block my account. I believe this is intentional account blocking because I won about $5,000. are you able to help??