1 år sidenOriginalOversættelse
Kasinoet er meget tvivlsomt for mig, og jeg har allerede haft to dårlige oplevelser og vil ikke anbefale at foretage en indbetaling her.
1. Efter at have indbetalt €20 og brugt den 2. velkomstbonus, annullerede jeg den første bonus med en saldo på €0,15. Derefter trak de €20 fra mig som rigtige penge.
Ok, jeg tænkte, at jeg måske ikke læste bonusreglerne fuldstændigt.
2. Da jeg lavede min fjerde indbetaling, aktiverede jeg den 4. velkomstbonus på forhånd. Her sagde supporten, at jeg deaktiverede den igen, selvom jeg først slettede bonussen fra den tredje indbetaling før indbetalingen, så jeg ikke får slettet rigtige penge igen.
Jeg kan kun anbefale alle ikke at indbetale penge her, da dine velkomstbonusser er kædet sammen og supporten ikke giver nogen support og lyver for dig for ikke at foretage en ekstra booking.
1. Efter at have indbetalt €20 og brugt den 2. velkomstbonus, annullerede jeg den første bonus med en saldo på €0,15. Derefter trak de €20 fra mig som rigtige penge.
Ok, jeg tænkte, at jeg måske ikke læste bonusreglerne fuldstændigt.
2. Da jeg lavede min fjerde indbetaling, aktiverede jeg den 4. velkomstbonus på forhånd. Her sagde supporten, at jeg deaktiverede den igen, selvom jeg først slettede bonussen fra den tredje indbetaling før indbetalingen, så jeg ikke får slettet rigtige penge igen.
Jeg kan kun anbefale alle ikke at indbetale penge her, da dine velkomstbonusser er kædet sammen og supporten ikke giver nogen support og lyver for dig for ikke at foretage en ekstra booking.
- Bonuspolitik
- Dårlig support
- Ikke brugervenlig
Automatisk oversættelse:
Sloterra Casino
1 år siden
Good afternoon!
We are sorry about your bad experience at our casino.
Let's review your situation again :
1) In our casino, you can wager a deposit bonus until the bonus is cancelled due to reaching a balance of 0 or cancelled by the player himself. Therefore we recommend to cancel bonus if you want to make new deposit.
The following situation has occurred - you had an active 1st Welcome bonus and you made a deposit, so your deposit was attached to this bonus. Players often do this to finish the wager and get their winnings. If you cancel the bonus - a message pops up with information about the amount you will lose by cancelling the bonus.
2) All bonuses from the Welcome Pack are available for one time activation.
As we can see in our system, you activated the bonus on the 4th deposit, then cancelled it and made a deposit 6 minutes after that. Therefore, the bonus was not attached to your deposit and could not be added again.
We apologize for the miscommunication that occurred.
Thank you for your feedback, we have worked on the mistakes and added description from bonus conditions to activation tab, so that users do not miss this information.
Have a good day!
We are sorry about your bad experience at our casino.
Let's review your situation again :
1) In our casino, you can wager a deposit bonus until the bonus is cancelled due to reaching a balance of 0 or cancelled by the player himself. Therefore we recommend to cancel bonus if you want to make new deposit.
The following situation has occurred - you had an active 1st Welcome bonus and you made a deposit, so your deposit was attached to this bonus. Players often do this to finish the wager and get their winnings. If you cancel the bonus - a message pops up with information about the amount you will lose by cancelling the bonus.
2) All bonuses from the Welcome Pack are available for one time activation.
As we can see in our system, you activated the bonus on the 4th deposit, then cancelled it and made a deposit 6 minutes after that. Therefore, the bonus was not attached to your deposit and could not be added again.
We apologize for the miscommunication that occurred.
Thank you for your feedback, we have worked on the mistakes and added description from bonus conditions to activation tab, so that users do not miss this information.
Have a good day!
