Dette er langt det værste, en casinoplatform kan gøre mod nogen, og en, der rent faktisk foretager flere indskud. BetOnline lod mig oprette min konto og fik mig tilmeldt uden problemer. Lad mig indbetale og endda hæve et par hundrede i fortiden. Men i dag vandt jeg 5.000. Kort efter at have prøvet at hæve en lille del af det, blev min hævning afvist, og minutter senere blev min konto lukket. Jeg ringede derefter til kundeservice for at tale med nogen om at få viden om, hvad der foregår med min konto, og hvor er mine penge. Jeg blev derefter overført et par gange, sat på hold og derefter lagt på. Så jeg ringede tilbage, sad i venteposition, og begrundelsen for, at min konto blev lukket, var "at have flere konti i én husstand". Dette er helt forkert fra deres side på grund af det faktum, at jeg kun tilmeldte min ONE konto. Jeg har nu læst flere anmeldelser på BetOnline og det samme problem, som jeg har med dem, hundredvis har haft nøjagtig det samme problem. Det er ærlig talt meget frustrerende, fordi jeg faktisk elsker at spille på BetOnline. Men de har åbenbart en meget forkert måde at drive deres forretning på. Det forekommer mig og stort set alle andre, der har efterladt en anmeldelse, at når nogen vinder et godt beløb fra et par hundrede eller et par tusinde, vil de ikke følge med udbetalingen, så de lukker kontoen og siger, at det er blevet lukket på grund af for mange konti. Hvis det var tilfældet, hvorfor lod du mig ikke kun oprette min konto, men accepterede også hver eneste indbetaling, jeg nogensinde har foretaget uden problemer, men når det er tid for dig at betale, opretter BetOnline et problem, fordi de ikke ønsker at betale nogen ud er, hvordan det ser ud. De fortalte mig, at jeg ville modtage en e-mail inden for 24-48 timer om, hvad deres konklusion er. Jeg ønsker virkelig ikke at skulle tage det videre, men jeg er så tæt på at få min advokat involveret. De skal give mig det, der med rette er mit.
This is by far the worst thing a casino platform could do to someone , and someone who actually makes multiple deposits . BetOnline let me create my account and had me signed up no problem . Letting me deposit and even withdraw a few hundreds in the past . But today I won 5,000 . Soon after trying to just withdrawal a small portion of that , my withdrawal was declined and minutes later my account was closed . I then called customer service to speak with someone about getting knowledge to what's going on with my account , and where are my funds . I then got transferred a few times , put on hold and then hung up on . So I called back , sat on hold and the reasoning behind my account being closed was "having multiple accounts in one household " . This is entirely incorrect on their part due to the FACT of me only signing up for my ONE account . I have now read multiple reviews on BetOnline and the same issue I'm having with them , hundreds have had the exact same problem . It's honestly very frustrating because I actually love gaming on BetOnline . But they obviously have a very wrong way of conducting their business . It seems to me and pretty much to everyone else that has left a review that when someone wins any good amount from a few hundred, or a few thousand they don't want to follow through with the payout so they close the account and say it's been closed because of too many accounts . If that was the case why did you not only let me create my account but also accept every single deposit I have ever made with no issues but when it's time for you to pay up , BetOnline creates an issue due to them not wanting to pay anyone out is what it looks like . They told me I'd receive an email within 24-48 hours about what their conclusion is . I really don't want to have to take it further but I'm so close to getting my lawyer involved . They need to give me what rightfully mine .