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2 uger sidenOriginalOversættelse
Ok dont play here there is not one thing here to make you want to stay the gambling tools are non existent the staff can not help with anything ive emailed them now a few times asking them to close account and not 1 reply ..I even said I had a gambling problem to speed the closure but nothing .... unless
  • None
  • Withdraw money is impossible
  • Will not answer emails
1 måned sidenOriginalOversættelse
Joined here a short while ago asked them to close account through email and live chat and nothing both ignored there are no responsibility tools on this site very little games my advice stay away something dodgy going on here
  • None
  • Fast online live chat
  • Refuse to close account
  • Online chat do nothing to help
5 måneder sidenOriginalOversættelse
I think this casino could do a bit better with there responsibility to the player you cannot set limits no matter how many times I've asked either to set limits or close account I was ignored..my VIP manager promised me fast withdrawals if I won at 1 stage I had to contact them about my withdrawal second time I have up and just played it all away it seems to be a tactic... At this stage now I just want account closed ... I'm just updating this I have repeatedly asked them to close account due to ill health and don't want any distractions at this time and have been ignored
Læs mereLæs mindre
  • Games are good
  • They are not fast withdrawals
Spinrise Casino
5 måneder siden
Dear Cabra54,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations, particularly regarding your repeated requests for account closure and support.

Your concerns are taken very seriously. Responsible gaming is a cornerstone of our commitment to all players, and it is unacceptable that your requests—especially those concerning your health and well-being—were not addressed promptly.

We deeply regret any inconvenience or distress caused. To resolve this matter as quickly as possible, please contact us directly at [email protected]. Additionally, we will review the handling of your case, including any communication with your VIP manager.

We truly appreciate your feedback, and we are committed to correcting this situation and reinforcing our responsible gaming procedures.

Best regards,
Spinrise Team
6 måneder sidenOriginalOversættelse
Excellent casino great responsibility for the customer loads of great games ... Withdrawal is instant...
  • Fast withdrawals
  • Good rtp
  • Can't find anything
7 måneder sidenOriginalOversættelse
I only joined here and I decided to set some limits I went to live chat to see where responsable gambling tools were to be told I had to email them a request for limits to be reviewed straight away I seen a red flag I asked again if there was anything there for the customer to take a break or set limits I asked for a simple no or yes answer I got the automated answer again ... When this happened I asked for account to be closed straight away and again I would have to send an email to be reviewed so with that I said I have a gambling problem because I no other sites close as soon as you say it I was completely ignored this time so I sent the email and got no reply yet
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  • Good games and layout
  • Verification takes to long
  • There are no safety tools on this site
8 måneder sidenOriginalOversættelse
Do not play here .... Took money easy I copped it was another scam casino when I went to set limits and you have a 10 day wait so you can lose as much as you like ..... I decided to try close account but not a hope ... I played I game here 580 euro with a 1 euro boost on every spin to increase your winnings I got the free spins and won 0 I mean 0 it's a terrible site stay far far away
  • Nothing
  • Loads
9 måneder sidenOriginalOversættelse
The live chat is probably the worst I have ever delt with... They are the worst site in the internet at the moment they can't even answer questions I pulled them up on several things they done wrong so they blocked me and kept my deposit ... I also tried to complain to the company who takes money for them via neteller and you guessed it you can't the email address does not exist
  • Nothing
  • Nothing
  • Nothing
  • You cannot deposit with excepting there bonus
  • They take your money if you decline a bonus even if it's your own money
1 år sidenOriginalOversættelse
I enjoyed it they have a great rtp ..... But I won 5000 euro I asked for a time out till I was fully verified but they chose to ignore it and waited till I played it all away upon complaining I wanted to get verified so I could withdraw as winnings like that don't come to often I put in a complaint and they actually returned an email to refund me some money asked for my bank details asked for everything they need to refund me I was delighted that they took it into consideration that it was there fault for not setting a limit for me till I was verified.... And then they stopped I never heard another thing of them only my account was closed for a month no refund no explanation on why I was been ignored I've sent an email every day but they chose to ignore me customer relations are non existent......
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  • There games are good good rtp
  • There responsibility for the player is non existent
1 år sidenOriginalOversættelse
Ok joined here a few days ago the all seemed ok till I lost 100 euro on 1 game without a win .... . I must admit I was a worse ejit for playing it .... Played a few more games and it seemed the same all around rtp was shocking but that was only the start .... I decided to close this account straight away I contacted live chat told them I wanted no free spins no bonus just close account now .. but of course offered every rubbish 10 cent spins bonus and 20 euro x40 withdraw limit what a load of rubbish even doe I asked them just to close account without any offers ..... After 40 odd mins of back and forward I was told to contact support via email which I done 6 times now without reply went back to live chat and still nothing .. .. stay away people they are rubbish.... And to top it of you cannot set limits or time outs there are no responsibility settings at all....so still trying to close account 10 emails sent I tried live chat again and nothing they are useless they can't even set limits ....please stay away from this lot I have downloaded there response to my live chat they cannot even answer 1 question if anyone would like to see it just ask
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  • Kyc seems ok
  • Games choices are ok
  • Not a hope of the live chat been able to help
  • Rtp is shocking
  • Not 1 responsible tool onsite
1 år sidenOriginalOversættelse
Ok ... Be careful here they seem to be a very positive company and look good but I should have noticed they don't have live chat was a bad sign I started playing here won a bit lost a bit no big wins. .. then I decided I'd withdraw money went ok first time but then the verification process started I won a small amount tried to withdraw and still was not verified even doe I had sent all details in waited a few days and nothing eventually I played my money away and decided to have a break for a few weeks when I came back I played again won a small amount and again was told to verify sent everything in again and the same thing happened played away my money while I waited to be verified again I took a break came back and low and behold they got me again I sent 6 emails this time as the verification upload would not let me upload and to be honest I got annoyed and closed the account 4 time in all they got me to play away my winnings I no it's a casino plot I was made a fool of I asked for a refund but still to this day I got no reply to any emails.they do advertise they get back to you within 24 hours thats rubbish
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  • Good games
  • They are useless at customer support
  • They no how to make you play till you lose
  • No live chat
  • They lie in there own rules
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