så jeg har spillet i årevis nu, og for at være helt ærlig må betplay.io være det værste casino, jeg har været på langt, og jeg vil forklare hvorfor. betplay har en indledende bonus, hvilket er meget mærkeligt, du sætter dit indskud ned, så skal du satse dit eget indskud, før de overhovedet giver dig noget tilbage, når du normalt bliver matchet, så satser du, og hvis du afslutter den indsats, beholder du den..med mig fik aldrig chancen, jeg annullerede det, fordi det virkede lidt meningsløst, men jeg bad dem om en anden bonus, og de satte bare den tilbage. gratis spins her er meget...underligt, hvis du vil have dem, skal du indbetale, før de overhovedet overvejer dig, men de siger, at det er tilfældigt, jeg tror ikke på det, for stort set hver gang jeg lavede en indbetaling, ville de give noget..men ulempe .... du er nødt til at spørge, og selv da beslutter de, om de vil give dig dem eller ej, så stort set ingen bonusser overhovedet her, hvilket for et kasino er ret trist i dette tilfælde, jeg forstår ikke, hvordan de holder kunder. cashback og rakeback... nu er det måske den guldstjerne, de havde brug for, men det er kun, hvis du kan bryde ind i deres eget VIP-program, som tro mig, jeg prøvede, og jeg kunne bare ikke få nok XP til at komme dertil, det er bare uheld eller noget andet . i chat kundesupport er din typiske copy/paste support med nogle variationer, og der er 1 eller 2 support, der faktisk bekymrede sig, de andre behandlede mig med lidt respekt og fik mig til at føle mig meget uvelkommen, for eksempel bad jeg om nogle gratis spins, jeg fik" giv mig 2-3 minutter at tjekke og syg brb" endnu inden for sekunder, og jeg mener sekunder, det er "nej undskyld ingen tilgængelige lige nu" det tjekker ikke, det fortæller mig i bund og grund bare, at du bestemmer, om hvem der får disse spins eller ej. får mere af et svar, men i sidste ende får de dig også til at føle dig lille og ubetydelig, og du ville håbe på den lille smule respekt fra dem, men der er ikke nogen. min ven, som jeg for nylig mistede til kræft, anbefalede dette sted til mig, fordi de gav hende en ny bonus og endda en goodwillbonus på 30 USD, og hun var så vild med dem, så jeg tænkte, at de kunne behandle alle i samme henseende, men de fik mig til at føle, at jeg løj for dem, næsten som om de ikke troede, hvad jeg sagde, men det eneste, jeg bad om, var lidt respekt, måske nogle gratis spins og en anden bonus, men alt, hvad jeg bliver ved med at få, er" vi forstår din frustration " eller "vi laver ikke bonusser" endnu ved to lejligheder fortalte de mig, at de har bedt deres VIP-afdeling om at BESLUTTE, om de vil give en god viljebonus eller ej..men jeg vil fortælle dig, at der overhovedet ikke er nogen goodwill her til at Vær helt ærlig, dette casino er ret egoistisk over for dets nye spillere, og hvis du går dertil med forventninger om noget andet, vil du blive dybt skuffet ... jeg fik det til at føle mig uønsket, lille og godt, som om jeg ikke var værdig deres tid.. i spilbegivenheder/konkurrencer virker meget knap her, jeg har kun set et par i den tid, jeg har tilbragt her, og ingen appellerer virkelig til mindre spillere, eller det er meget svært for nye spillere at bryde ind i disse.så jeg tror, at betplays er størst. draw er deres "NO KYC", fordi dette er stort for folk, der ikke ønsker at blive kendt, hvilket er forståeligt, ikke alle ønsker at give detaljer væk, især med svindel, der er moden i verden i dag. der er en meget anstændig mængde spil her, det havde et par stykker, jeg blev forelsket i, men RTP'en føltes ret lav, men jeg er ingen ekspert for mig, at gambling er tilfældigheder, så du tager det.
alt i alt er betplay ikke et særlig rart sted for nye spillere, med små bonusser, support, der får dig til at føle dig meget ubetydelig, ikke værdig til deres tid, e-mail-support, der får dig til at føle dig dårligere, så bare send dig tilbage til chat, en lille mængde comps ,ingen incitamenter, det eneste, de har at gøre for dem, er muligvis rake back og cash back...hvis du kan komme til bronze vip...indtil de forberedte sig på at blive behandlet som skrald.
Jeg vil ikke råde dig til at holde dig væk, det er din beslutning, men gå ikke her med høje forventninger om, at hvis de giver dig et par gratis spins, vil de give dig mere, ellers vil du få noget mere, for i sidste ende får du ingenting ... jeg fik nogle gratis spins og en hel masse stress, ked af det og hjertesorg.
et meget egoistisk casino
2/10 undgå helt ærligt, hvis du ved, hvad der er bedst.
so i have been gambling for years now and to be quite honest betplay.io has to be the worst casino i have been to by far and i will explain why. betplay has one initial bonus which is very strange you put your deposit down then you have to wager your own deposit before they even give you anything back when usually you are matched then you wager and if you finish that wager you keep it..with me never got the chance i cancelled it because it seemed kind of pointless,yet i asked them for a different bonus and well they just put that one back. free spins here are very ...weird if you want them you have to deposit before they even consider you yet they say its random i don't believe that because pretty much every time i did a deposit they would give some..but the drawback....you have to ask and even then they decide whether or not to give you them so pretty much no bonuses at all here which for a casino is pretty sad in this case i fail to understand how they keep customers. cashback and rakeback...now maybe this might be the gold star they needed but thats only if you can break into their own VIP program which believe me i tried and i just couldn't get enough XP to get there either its just bad luck or something else . in chat customer support is your typical copy/paste support with some variations and there are 1 or 2 support that actually cared the others treated me with little respect and made me feel very unwelcome for example i asked for some free spins i got" give me 2-3 mins to check and ill brb" yet within seconds and i mean seconds its "nope sorry none available right now" thats not checking thats basically just telling me you decide whether or not who gets these spins nothing else now email customer support you do get more of a response but in the end they make you feel small and insignificant too and you'd hope for that little bit of respect from them but there isn't any. my friend who i just recently lost to cancer reccommended this place to me because they gave her a new bonus and even a 30 USD goodwill bonus and she was so over the moon with them so i thought they might treat everyone in similar regards,yet they made me feel like i was lying to them,almost like they didn't believe what i was saying yet all i did ask for was a little respect maybe some free spins and a different bonus but all i keep getting is" we understand your frustration" or "we don't do bonuses" basically yet on two occasions they told me that they have asked their VIP department to DECIDE whether or not to give a good will bonus..but i will tell you there is no goodwill here whatsoever to be quite honest this casino is quite selfish towards its new players and if you go there with expectations of anything else you're going to be sorely disappointed ...i was made to feel unwanted,small and well like i was trash not worthy of their time.. in game events/competitions seem very scarce here i only ever saw a couple in the time i spent here and none really appeal to smaller players or its very difficult for new players to break into these.so i think that betplays biggest draw is their " NO KYC" because this is big for people who dont want to be known which is understandable not everyone wants to give away details especially with scams ripe in the world today. there is a very decent amount of games here it had a few i fell in love with but the RTP felt quite low but im no expert to me gambling is chance so you take it.
all in all betplay is not a very nice place for new players,with little bonuses,support that make you feel very insignificant not worthy of their time,email support that make you feel worse then just send you back to chat ,little amount of comps,no incentives the only thing they have going for them is possibly the rake back and cash back...if you can make it to bronze vip...until they prepared to be treated like trash.
im not gonna advise you stay away thats your decision but don't go here with high expectations that if they give you a couple of free spins that they will give you more,or you will get something more because in the end you will get nothing...i did i got aome free spins and a whole load of stress,upset and heartache.
a very selfish casino
2/10 avoid in all honesty if you know whats best.