Det hele startede med kontobekræftelsesprocessen - der var problemer med det samme.
Så snart jeg forsøgte at hæve mine gevinster, begyndte den "kompetente og lydhøre" Slothunter-administration at bede mig om absolut alle dokumenter, de kunne komme i tanke om: bevis for identitetsdokumenter, forskellige kontoudtog, endda dokumenter fra mit tidligere job og personlige oplysninger om mit pårørende! De sendte mig endda en test via e-mail :) Og så gik de videre og skrev, at min konto var ved at blive spærret, og "du kan ikke hæve dine gevinster, fordi du ikke har leveret de nødvendige dokumenter for at bevise, at du har økonomi" Det er som om jeg er en mistænkelig person fra gaden uden penge.
PS Under hele vores korrespondance blev jeg ved med at forklare administrationen, at jeg brugte gevinster fra et andet casino til at finansiere min konto på deres casino, men de fik det bare ikke.
Jeg fortalte dem, at jeg allerede havde sendt nok dokumenter til at bevise min identitet, og at jeg havde tilstrækkelige midler til både at spille på deres kasino og til at dække mine leveomkostninger. Alligevel blev de ved med at bede om endnu flere dokumenter. Hvilket vrøvl...
Det sjoveste er, at nogle af disse dokumenter havde jeg allerede uploadet til casinoets hjemmeside, men de gad ikke engang tjekke dem – det er niveauet for deres kundeservice. Det blev absurd: de bad mig om at tage billeder af mine dokumenter igen, så min albue var synlig, lol
De har stadig ikke returneret mine penge, med henvisning til behovet for flere og flere dokumenter, endda tvunget mig til at gå til en bank, hvor jeg ikke længere er kunde. De udsendte naturligvis ingen erklæringer, og Slothunter fandt igen en undskyldning for ikke at overføre mine gevinster. Og det er på trods af, at alle oplysninger vedrørende min identitet, adresse og økonomi allerede er i deres hænder!
Jeg tror, at Slothunter bare leder efter undskyldninger for ikke at returnere mine gevinster, det er alt. I et andet casino krævede de ikke sådanne dokumenter fra mig, selvom gevinsterne var væsentligt højere. Tilsyneladende håber de, at brugeren vil give op på situationen, og pengene vil blive hos dem.
It all started with the account verification process - there were problems right away.
As soon as I tried to withdraw my winnings, the "competent and responsive" Slothunter administration started asking me for absolutely any documents they could think of: proof of identity documents, various bank statements, even documents from my previous job and personal information about my relatives! They even sent me a test via email :) And then they went ahead and wrote that my account was about to be blocked and "you can't withdraw your winnings because you haven't provided the REQUIRED documents to prove you have finances" It's as if I'm some suspicious person from the street with no money.
P.S. Throughout our correspondence, I kept explaining to the administration that I used winnings from another casino to fund my account at their casino, but they just didn't get it.
I told them I had already sent enough documents to prove my identity and that I had sufficient funds both for playing at their casino and for covering my living expenses. Yet they kept asking for even more documents. What a load of nonsense...
The funniest part is that some of these documents I had already uploaded to the casino's website, but they didn't even bother to check them - that's the level of their customer service. It got absurd: they asked me to retake photos of my documents so that my elbow was visible, lol
They still haven't returned my money, citing the need for more and more documents, even forcing me to go to a bank where I'm no longer a client. Naturally, they didn't issue any statements, and Slothunter once again found an excuse not to transfer my winnings. And this is despite the fact that all the information regarding my identity, address, and finances is already in their hands!
I think Slothunter is just looking for excuses not to return my winnings, that's all. In another casino, they didn't require such documents from me, even though the winnings were significantly higher. Apparently, they're hoping that the user will give up on the situation and the money will stay with them.