1 år sidenOriginalOversættelse
Beware of this casino they are full of misinformation and extremely poor customer service. I kindly asked a representative how to withdraw money from my account because I had used $30 credit he advised I would have to make a deposit of $25 and then withdraw my maximum of $30 at no time. Did he advise that the balance in my account would go to zero as you can see with the attached screenshot of an email I had a balance of over $2500 in my account. Why would I cash out $30 and give all of that up. Know time did the representative advise me that I would lose my balance.. the play was 50 times the original amount which would’ve been 1500 which I covered completely nowhere in there did it say that the rest of money would become null and void. When contacting customer service again, I asked to cancel the withdrawal and have the money refunded to my account. They refused and then asked for manager and was told there was not available. Finally I was told a manager will be available in six hours this was at 3:30 in the afternoon.. representative, not give me a time just said contact in six hours. At this time I spoke with another representative, who tried to get me a manager, and everyone refused to talk to me. Try again this morning to get a manager. I was told there’s no manager available.. this casino is full of misinformation and has extremely bad customer service beware stay clear.
- Misleading
- Terrible customer service
