Dette casino behandler ikke din udbetaling. Jeg hævede £6.250,00 den 15/05/2024, men indtil dato har jeg ikke modtaget mine penge. Jeg sendte et antal e-mails til deres supportteam, og deres svar er, at compliance-teamet håndterer det.
1. De anmoder om unødvendige dokumenter til kontobekræftelse.
2. De behandler ikke hævninger, selvom du har indsendt alle dokumenter.
3. Jeg er blevet rådet af supportteamet til at logge en klage, men klageafdelingen vil tage 8 uger om at undersøge problemet.
De svarer stadig på mine e-mails, men deres svar er altid det samme som compliance-teamet undersøger det.
De vil ikke give dig andet end stress og skuffelser.
Jeg har nu startet en juridisk proces mod dem for at løse dette problem, da det beløb, de skylder mig, ikke er et lille beløb.
HOLD DIG VÆK MED DETTE CASINO MEDMINDRE DU VIL GÅ GJENNEM MASSER AF HASSEL FOR AT FÅ DINE PENGE TILBAGE!!!!
This casino will not process your withdrawal. I withdrew £6,250.00 on 15/05/2024, but till date I have not received my money. I sent number of e-mails to their support team and their answer is that compliance team is dealing with it.
1. They are requesting unnecessary documents for account verification.
2. They do not process withdrawals even if you have submitted all the documents.
3. I have been advised by support team to log a complaint, but complaint department will take 8 weeks to investigate the issue.
They still reply to my e-mails, but their response is always same that compliance team is looking into it.
They will give you nothing except stress and disappointments.
I have now started legal process against them to resolve this issue as the amount they owe me is not a small amount.
STAY AWAY WITH THIS CASINO UNLESS YOU WANT TO GO THROUGH LOTS OF HASSELS TO GET YOUR MONEY BACK!!!!