Jeg sluttede mig til betnuvo for nylig. Jeg bekræftede min konto, spillede bonussatsningen uden at indse, at jeg havde spillet et begrænset spil. Finder ud af dette efter at have forsøgt at hæve penge på £300 omkring 11 gange, og hver gang det bliver afvist. De sendte mig endelig en e-mail tilbage for at sige, at det var fordi jeg spillede begrænsede spil, så de tog min saldo tilbage til £167,10, da dette var det beløb, jeg havde, før jeg spillede det begrænsede spil. De fortalte mig så, at jeg skulle satse bonussen og indbetalingen, hvilket jeg nu har gjort. Spillet på et spil, der ikke var angivet som begrænset til bonusindsats. Jeg har siden forsøgt at hæve £470, som nu bliver ved med at blive afvist. Der er noget galt med denne side. Der er en online chat, som bare fortæller dig at e-maile supporten. Når du e-mailer, venter du dage på svar. Nu siger livechatten, at jeg skulle have modtaget en e-mail om, at jeg har satset. Hvilket jeg ikke har, men på min konto stod der, at jeg havde.
I joined betnuvo recently. I verified my account, played the bonus wagering not realising that I had played a restricted game. Finding this out after trying to withdraw funds of £300 around 11 times and everytime it getting rejected. They finally emailed me back to say it was because I played restricted games so they took my balance back to £167.10 as this was the amount I had before playing the restricted game. They then told me I had to wager the bonus and deposit, which I have now done. Played on a game that wasn't listed as restricted for bonus wagering. I have since tried withdrawing £470 which now keeps getting rejected. Something is off about this site. There's online chat who just tell you to email the support. When you email you are waiting days for a reply. Now the live chat are saying I should've recieved a email saying I have wagered it. Which I haven't but on my account it said I had.