Jeg underskrev en tilbagebetalingsaftale den 27. maj 2024 med Casbit Group NV, fordi jeg tabte stort på Betspino og Lala.bet. Lige nu er det 27. august og har ikke modtaget noget endnu. Al kommunikation (e-mail, WhatsApp, Telegram) ignoreres i 13 uger.
Ingen svarer, og de har bare underskrevet og så ignoreret aftalen. Dette har givet mig så meget stress, depression og meget mere. Jeg ved ikke, hvad jeg skal gøre længere. Betspino er ligeglad, lukkede chatten hver gang jeg åbnede den, og min VIP-manager blokerede endda mit nummer.
Supportteamet har videresendt min anmodning mere end 50 gange til min VIP-manager, som han har ignoreret. Det bliver gjort med vilje.
Jeg ved, at Betspino kommer til at læse dette, så giver de et AI-genereret svar uden et rigtigt svar, og så sker der ingenting.
I signed a refund agreement on May 27 2024 with Casbit Group N.V. because i lost huge on Betspino and Lala.bet. Right now it's August 27 and have not received anything yet. All communication (email, WhatsApp, Telegram) is being ignored for 13 weeks.
Nobody is responding and they just signed and then ignored the agreement. This has caused me so much stress, depression and more. I don't know what to do anymore. Betspino does not care, closed the chat every time that i open it and my VIP manager even blocked my number.
The support team has forwarded my request for more then 50 times to my VIP manager which he has ignored. It's being done on purpose.
I know that Betspino is going to read this, then they give a AI generated response without a real answer and then nothing happens.