De har et stort udvalg til slots og et af de få steder, der har næsten alle mine favoritter, hvorfor de får 3 stjerner. Imidlertid er kundeservice live chat absolut vred, de vil sidde der og sprænge generiske lærebogsvar, der ikke hjælper, før du selv finder ud af det 30 minutter senere, og da jeg forsøgte at indbetale, nægtede casinoet min e-overførsel og skyldte det derefter på min bank, men da jeg kiggede på min bankkonto, stod det, at overførslen blev nægtet af modtageren. (Redigeret herfra skiftede jeg fra 3 stjerner til 1, da kasinoet forsøgte at opkræve mig for 2 $ 25 indskud, da jeg godkendte 1 $ 25 indskud og beskyldte min bank for at annullere overførslen, og min kontoudtog siger, at den blev nægtet af modtageren)
They have a HUGE selection for slots and one of the few places that have almost all my favorites which is why they get 3 stars. However the customer service live chat is absolutely horrid, they will sit there and spout off generic textbook answers that don't help until you figure it out yourself 30 minutes later, and when I tried to make a deposit the casino refused my e-transfer and then blamed it on my bank, however when I looked in my bank account it said the transfer was refused by recipient. (Edited from here out I changed from 3 stars to 1 as the casino tried to charge me for 2 $25 deposits when I authorized 1 $25 deposit and blamed my bank for cancelling the transfer, and my bank statement says it was refused by the receiver)
Kære Shawn,
tak for din tilbagemelding. Vi beklager den dårlige kundeservice, der leveres af vores tekniske supportmedarbejder.
Problemet med den betalingsmetode, du brugte, er der faktisk. Vi løste problemet ved at sende en appel til betalingssystemagenten den 1. juli og venter nu på svar.
Du får besked om problemløsningens status, når vi har modtaget feedback fra betalingssystemagenten.
Vi beklager endnu en gang denne ulejlighed.
Hilsen,
Michael, Casino-Z
Dear Shawn,
Thanks for your feedback. We apologize for the poor customer service provided by our technical support employee.
The issue with the payment method you were using is indeed there. We addressed the problem by sending an appeal to the payment system agent on July 1 and are now waiting for a response.
You will be notified about the issue resolution status after we receive the feedback from the payment system agent.
We once again apologize for this inconvenience.
Regards,
Michael, Casino-Z