Har spillet i et stykke tid nu og har haft nogle gode gevinster på siden.
Det, der svigter dem, er de virkelig langsomme udbetalinger, kundeserviceteamet anbefaler, at udbetalinger behandles inden for 24-72 timer, men anden uge i træk har min tilbagetrækning taget 5 dage. Dette i sig selv ville ikke være så slemt, men når du jagter kundeservice, får du en blandet pose svar, to agenter sagde, at tilbagetrækningen ville være hos mig om et par timer, (det var det ikke) en anden fortalte mig, at de ikke har måde at vide, hvor lang tid det vil tage, da jeg sendte en e-mail fik jeg stort set at vide, at det ville blive gjort, når det er færdigt, og jeg skulle have brugt krypto-id, jeg ville have det gjort hurtigt. Ønske kundeservice var mere på forhånd og mindre vag med deres svar, selv som det langsomste casino, jeg har håndteret for udbetalinger, ville det være min tur til, hvis kundeservicen kunne levere en form for præcis tidslinje eller opdateringer om dine udbetalinger
Been playing for a while now and have had some nice wins on the site.
What lets them down is the really slow withdrawals, the customer service team advise withdrawals are processed within 24-72 hours but second week in a row my withdrawal has taken 5 days. This in itself wouldn’t be too bad but when you chase customer service you get a mixed bag of responses , two agents said the withdrawal would be with me in a couple of hours, (it wasn’t) another told me they have no way of knowing how long it will take, when I emailed I was pretty much told it would be done when it’s done and I should have used crypto id I wanted it done fast. Wish customer service was more upfront and less vague with there responses, even as the slowest casino I’ve dealt with for withdrawals they would be my go to if the customer service could provide some kind of accurate timeline or updates on your withdrawals
