god eftermiddag, i går lavede jeg en indbetaling på 12€ med etherium gennem binance, jeg lagde ikke mærke til at minimumsbeløbet var 100e og jeg lavede en normal indbetaling, efter at jeg så det, talte jeg med chatten, de guidede mig indtil de fortalte mig, at pengene var tabt inde i binance, de fortalte mig, at de blev sendt til tegnebogen normalt, så de gik i lommen. Jeg ved ikke rigtig, hvad jeg skal sige, hvis de ikke accepterer at give dig 12€ af dine fordi du lige har lavet en fejl, og det sjove er, at jeg bad dem også rapportere provisionen, hvis der er nogen, og de har stadig ikke accepteret. Jeg er meget ked af, fordi jeg virkelig kunne lide denne side, men nu tøver jeg med at stole på den igen!
good afternoon, yesterday I made a 12€ deposit with etherium through binance, I didn't notice that the minimum amount was 100e and I made a normal deposit, after I saw it, I talked to the chat, they guided me until they told me that the money was lost inside binance, they told me that it was sent to the wallet normally so they went into their pocket.. I don't really know what to say if they don't accept to give you 12€ of yours because you just made a mistake and the funny thing is that I told them to also report the commission if there is any and they still didn't accept. I'm very sorry because I really liked this site but now I hesitate to trust it again!
Hej Manolis!
Efter at have analyseret din sag, vil vi gerne kommentere situationen mere detaljeret.
Desværre gik midlerne på 12 EUR faktisk tabt på grund af, at du bidrog med mindre end det angivne min. depositum på vores side. Beløbet for transaktionen var ikke nok til at inddrive i dit særlige tilfælde. Det var umuligt at returnere midlerne, dette er betalingssystemets egenskab.
Vi har dog besluttet at kompensere dig 12 EUR som en undtagelse. Vi forstår klart, at hver person kan begå en fejl. Vær venligst opmærksom på sådanne detaljer næste gang. Vi håber inderligt, at du vil forblive vores mangeårige kunde og være tilfreds med servicen og projektet.
Hello Manolis!
After analyzing your case, we’d like to comment on the situation in further detail.
Unfortunately, the funds in the amount of 12 EUR were indeed lost on account of the fact that you contributed less than the specified min. deposit on our site. The amount of the transaction was not enough to recover in your particular case. It was impossible to return the funds, this is the feature of the payment system.
However, we have decided to compensate you 12 EUR as an exception. We clearly understand that each person can make a mistake. Please pay attention to such details next time. We sincerely hope that you’ll remain our long-time customer and be satisfied with the service and the project.