Hej, den 16.3.2024 vandt jeg over 8 300€ (i Buffalo Smash(Jackpot Hunt)), og jeg hævede 500€, fordi det var det maksimale beløb, jeg kunne hæve pr. dag, og jeg efterlod 7600€ på min spillekonto. Næste dag kl. 12.00 tjekkede jeg min saldo, og den viste 150 euro...? Hvordan er det muligt, at jeg ikke har min Jackpot-gevinst på spilkontoen? Jeg kan se min hævning på 500€, men jeg kan ikke se hævningen på 7460,04€ i afhængig tilstand, men jeg kan se, at en af medarbejderne hævede 7460,04€ kl. 9:21 den 17.3.2024 uden at spørge mig eller noget som helst. de tog det bare. Jeg talte med mange medarbejdere i live chat, men de indrømmer ikke noget, de siger alle forskellige historier/begrundelser og ignorerer mig det meste af tiden. En ting de siger er, at bonussen var 30€ og satse x5, hvilket betyder, at jeg skal genbruge de 30€ x 5 = 150€, men i virkeligheden var det 30€ og satse x50, så genbrugskravet skal opfylde 1500€ ( denne bonus var fra bonuskrabbe), og de penge, der er tilbage, er mine, og det gjorde jeg, og pengene var nu alle mine, og skærmen siger, at saldoen med rigtige penge er 8300€, og jeg hævede de 500€, fordi det var det maksimale beløb pr. dag. De 500€, som jeg hævede, kom til min bank 5 dage senere, så hvis de forsøger at fortælle mig, at vinderpengene ikke var mine, fordi bonusindsatsen var x5 (150€), hvordan gik de 500€?
Jeg er ærlig talt bare chokeret, og jeg kan ikke tro, at jeg blev snydt, mens jeg troede, at jeg har løst nogle af mine økonomiske problemer, fordi det er en stor sum penge for en deltidsarbejder/studerende, men det gør de ikke engang gider svare på min mail. Det er næsten 2 uger siden jeg sendte mailen og i sidste uge fornemmede jeg en ny, men de svarer bare ikke. På deres hjemmeside står der, at de svarer indenfor 24 timer.
Med venlig hilsen
Cookie
Hello, in 16.3.2024 I won over 8 300€ (in Buffalo Smash(Jackpot Hunt)) and I withdrew 500€ because that was the maximum amount I could withdraw per day and I left 7600€ in my gaming account. The next day at 12pm I checked my balance and it showed 150 euros...? How is that possible that I don't have my Jackpot win in the game account? I can see my 500€ withdrawal in depending but I can't see the 7460.04€ withdrawal in depending mode but I can see that someone of the employees did withdraw 7460,04€ at 9:21 on 17.3.2024 without asking me or anything they just took it. I talked to many employees in live chat but they are not admitting anything, they are all saying different stories/reasonings and most of the time ignore me. One thing they are saying is that the bonus was 30€ and wager x5 which means that I have to recycle the 30€ x 5 = 150€ but in reality it was 30€ and wager x50 so the recycling requirement needs to meet 1500€ (this bonus was from bonus crab) and the money that is left is mine and I did that and the money was now all mine the screen says real money balance 8300€ and I withdrew the 500€ because that was the max amount per day. The 500€ that I withdraw did come to my bank 5 days later so if they are trying to tell me that the winning money was not mine because the bonus wager was x5 (150€) how did the 500€ go throw?
I am honestly just shocked and I can’t believe that I got scammed mean while I thought that I have solved some of my financial issues because that is a big amount of money for a part-time worker/ student but they don’t even bother to answer my email. It’s been almost 2 weeks since I sended then the email and last week I sensed new one but they are just not answering. In their website it says that they answer within 24h.
With Kind Regards
Kookie
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