QuinnBet Casino - Spilleren lider store tab ved mistanke om overtrædelse af RTP-reglerne.

Hi,

I signed up to quinn bet within a week of signing up they allowed me to deposit with checking my affordability or my welfare and only on request of closing my account they called me to talk about my gambling issues

Rtp regulations set by government are 99.9% however how do you lose £2760 in 1 week if the rtp is this high this seriously needs to be looked into

They checked my credit score probly for affordability but I don't enter my income etc on there so this would be useless however they would see that I have a very low score and alot of debts but still let me deposit £2760

If I can me my net losses back I would appreciate this but if anything I would like my deposits refunded in full, I have opened a complaint on resolver on this but they have completely ignored me so my last option is to go straight to ukgc

Dear pinanjaz,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

They have failed to check my affordability and welfare too, only when deciding to close my account they decided to check this

They have aslo done an affordability check on my credit file and ignored how full of debt I am, they also used the business name bellbridge consultancy to do this which currently have a surrendered license, they asked for no bank statements source of funds etc.. can you please confirm how do I escalte my complaint if you are unable to help me

Dear pinanjaz,

Unfortunately I believe there is no way to escalate this issue. Casino requires verification only when the player requests a withdrawal. You can try to contact the casino's licensing authorities but I highly doubt that anything will be resolved.

Please, if you have financial problems, mention that or that you have addiction to the casino so they can self-exclude you and prevent you from depositing anything.

I would also recommend to register at gamstop which will at least offer some protection in casinos with UKGC.

Is there anything else we could assist you with?

Dear pinanjaz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I look forward to my reply

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.