Jeg forsøgte for nylig, for første gang, at hæve penge fra RabbitWin. Godkendelsesprocessen tager 36 timer, og efter at have prøvet 3 gange viste det sig, at tilbagetrækningen ikke ville virke.
Alle de grunde, de gav, var "tekniske problemer", og de kunne ikke sige, hvornår disse problemer ville blive løst. Jeg prøvede med flere kort, inklusive opsætning af et virtuelt kort, som de foreslog - hvilket stadig ikke virkede.
Jeg anmoder om en refusion for de indbetalinger, der er foretaget på kontoen - hvorfor skulle jeg gider at indbetale, hvis der ikke er mulighed for at hæve? Jeg er usikker på det nøjagtige beløb, da de ikke har nogen mulighed for at se indbetalinger, og efter at have anmodet om en opdeling har de ikke svaret.
Jeg planlægger at lukke min konto, men er forsigtig med at gøre det før denne anmodning.
I recently tried, for the first time, to withdraw money from RabbitWin. The approval process takes 36 hours and after trying 3 times it became apparent the withdrawal was not going to work.
All of the reasons they provided were "technical issues" and they could not say when these issues would be fixed. I tried with multiple cards, including setting up a virtual card as they suggested -- which still didn't work.
I am requesting a refund for the deposits made into the account -- why would I bother depositing if there is not way to withdraw? I am unsure of the exact amount as they have no option to view deposits and after requesting a breakdown they have not responded.
I plan on closing my account but am wary of doing so before this request.
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