Hilsen alle,
Jeg har nøje gennemgået situationen, og desværre var ingen af de ønskede tilbagetrækninger gyldige. Den første anmodede udbetaling ($56) var baseret på en indbetaling ved hjælp af en 250% indbetalingsbonus, hvilket gav yderligere $97,50 at spille med, men disse er bonusmidler og ikke-udbetalingsmuligheder, de fjernes ved godkendelse af en anmodet udbetaling. Før den anmodede udbetaling kunne gennemgås, annullerede spilleren derefter den anmodede udbetaling oven på den spilbare saldo fra en gratis bonus, spillede midlerne noget mere og anmodede om en ekstra udbetaling ($124,50). Vi har nu to situationer, en ugyldig udbetaling oven i en gratis bonus, dette kaldes at blande midler. Da der nu var blandede midler (ugyldig kontantudbetaling og gratis bonus), blev den ønskede udbetaling afvist, og den indledende kontantindbetaling blev sat tilbage på spillerkontoen som kontanter, hvilket gav spilleren mulighed for at spille og vinde igen på kontantindbetalingen. Dette kontantbeløb blev derefter spillet til nul af spilleren.
Efter dette indsatte spilleren et antal på hinanden følgende gratis jetoner, hvilket resulterede i en sejr og anmodede om udbetaling ($200), kun én gratis jeton er gyldig mellem kontantindbetaling/spilsessioner, så denne udbetalingsanmodning blev også afvist. Der var stadig $100 i spilbare kontanter på kontoen, som også blev anmodet om udbetaling, men derefter annulleret og spillet til nul af spilleren.
Det er virkelig vigtigt at have en forståelse af casinoets vilkår og betingelser, alle regler vedrørende bonusser, både gratis bonusser og indbetalingskuponer gives som en pop-up og accepteres af spilleren før kuponindløsning, men at læse de generelle vilkår er opfordres stærkt for alle spillere til at undgå situationer som denne.
Understøttende dokumentation er blevet videresendt til casino.guru-teamet til gennemgang.
Bedste ønsker,
Nick og Raging Bull
Greetings all,
I have closely reviewed the situation and unfortunately none of the requested withdrawals were valid. The first requested withdrawal ($56) was based on a deposit using a 250% deposit bonus giving an additional $97.50 to play with however these are bonus funds and non-cashable, they are removed on approval of a requested withdrawal. Before the requested withdrawal could be reviewed the player then cancelled the requested withdrawal on top of playable balance from a free bonus, played the funds some more then requested an additional withdrawal ($124.50). We now have two situations, an invalid withdrawal on top of a free bonus, this is called mixing funds. Since there were now mixed funds (invalid cash withdrawal and free bonus) the requested withdrawal was denied and the initial cash deposit was deposited back into the player account as cash giving the player the opportunity to play and win again on the cash deposit. This cash amount was then played to zero by the player.
After this the player deposited a number of consecutive free chips resulting in a win and requested withdrawal ($200), only one free chip is valid between cash deposit/play sessions thus this withdrawal request was also denied. There was still $100 in playable cash in the account which was also requested for withdrawal but then cancelled and played to zero by the player.
It really is critical to have an understanding of the terms and conditions of the casino, all rules regarding bonuses, both free bonuses and deposit coupons is given as a pop-up and agreed to by the player before coupon redemption however reading the general terms is highly encouraged for all players to avoid situations such as this.
Supporting documentation has been forwarded to the casino.guru team for review.
Best wishes,
Nick and Raging Bull
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