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I had a bonus. No playthrough requirement. Initiated a withdrawal on 3/15/24. It said 5 business days. It is 8 business days later and no withdrawal. I have contacted them thru a chat numerous times to make sure I didn't need to provide any additional info. I was told I was fully verified. On day 8 I reached out thru chat to see when the withdrawal would be processed. They asked for my wallet address. I wasn't sure why. I put my bitcoin wallet address in at the time of the withdrawal. Then they say I cant use VENMO but I can use every other wallet besides the ones I have. Then they said they cant do a bank wire transfer to me because I use a credit union but they need ALL my bank account info even though I am doing a bitcoin withdrawal?? I have never been able to get them to complete a withdrawal. I was told before I couldn't withdrawal via bitcoin because I didn't deposit that way so I started using bitcoin to make deposits so I could use that option to withdrawal. This place is just putting up hurdles to avoid paying. They take my money, no matter where it comes from. I don't feel comfortable sending someone all my bank account information when they are not trustworthy but they know that, that's why they do it. They never reached out to me, I had to reach out to them. Absolutely horrible customer service. I have since read that they do this to a lot of people and always find some reason to delay or avoid paying out. I asked for a number so I could talk to someone, that's not an option. I asked for a supervisor, that's not an option. Someone has to do something!

Dear nenawillett,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand waiting. What they are telling me unless I provide all my bank account info they cant process my withdrawal. Again, I reached out on day 8 when they quote 5-7 days. If I am fully verified and making a bitcoin withdrawal to my bitcoin wallet. Why do they need my banking info. Then they told me I cant have the money go to my Venmo, Bitcoin wallet. It had to be cash app or coin base? I have BITPAY and they said no, makes no sense. I can make deposits from my bitcoin, Venmo wallet but they cant process a withdrawal to it? Sounds like they do want to pay.

Dear nenawillett,

Have you received your withdrawal from the casino yet?

No I have not.

Thank you for your reply, nenawillett. Have you made any successful withdrawals before? Do you currently have any pending withdrawals? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

This is my first withdrawal. In the past, I had to just play out funds because they wouldn’t let me do a bitcoin withdrawal since I hadn’t made a deposit that way and wouldn’t let me do a wire transfer because I use a credit union. I now use bitcoin for deposits and withdrawals. I did get a person last week thru the chat who seemed to want to help but I made my withdrawal on 3/14 my time but it’s dated for 3/15 and I haven’t received anything. One of my pending withdrawals is gone and has been for over a week but no $$ in my bitcoin wallet. They keep asking me for my bitcoin address when I use the chat. He wanted the exact one I used when I initially made with request. I don’t understand why. I submit a bitcoin address when I cash out. I don’t know what the wallet address is, there’s no way to see prior address and change every time. They only allow a max $2500 bitcoin request at a time which is odd to me. Then only process them every 7 days?? Other sites I use process withdrawals immediately. This seems excessive. I will attach screenshots below.

Thank you very much, nenawillett, for your cooperation. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello nenawillett,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Raging Bull Slots Casino’s representatives to join this discussion in order to resolve this issue.

Dear Raging Bull Slots Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Jakub

I have no new updates. I have one withdrawal that was approved 3/28 that I still have not received and another withdrawal pending since 3/15/24.

Just wanted to provide an update. As of 4/10/24. Still no funds sent. Both my withdrawals have been approved as of 3/29 but no funds received. Zero communication from the casino. I had to reach out to them every step of the way to even got the withdrawals approved. I am given the same generic response when I do a chat. Nobody can tell me when the funds will be sent. This casino is an absolute joke! It has been almost a month? How can they justify taking this long to process a withdrawal?

Greetings all,

I have reviewed the situation and I'll see what I can do to assist, if anything else is required I'll let you know here otherwise just let us know when the funds start coming in nenawillett!

Best wishes,

Nick and Raging Bull

Dear Nick & Raging Bull Slots Casino,

Thank you for your reply. Has this specific withdrawal been processed, and has the money already been sent to the player? Do I get it right?

Dear nenawillett,

Do you have any updates regarding this complaint? Could you please confirm that your withdrawal has been successfully completed?

Best Regards,

Jakub

I did receive $2500 on Friday night. I am still waiting for the remaining $2500

I initiated this withdrawal on 3/15 for $5k I have received $2500 and a whole lot of excuses and generic responses. It is now 4/18 and I am waiting on a withdrawal that was approved on 3/29/24. I have checked in with them on the status and still keep getting generic responses. Now they say they wont process my withdrawal for 7-10 business days after my last withdrawal which was on 4/11. If it was approved 3/29 it should of been paid before 4/11. I just don't understand how or why they operate this way. They can take our money instantly but definitely do not want to pay out. I use multiple sites and have never, ever experienced anything like this, blows my mind.

Greetings all,

I have been assured that the second payment is forthcoming shortly. Standard Bitcoin is a manual process and can take some time depending on volumes for manual withdrawals, I do apologize for the wait however. I highly recommend using Coindraw for withdrawal whenever possible as it is almost entirely automated and far more efficient. Let us know when those funds arrive nenawillett!

Best wishes,

Nick and Raging Bull

Dear Nick and Raging Bull Slots Casino,

Thanks a lot for providing an update!

Dear nenawillett,

Please be so kind and let us know as soon as you receive your funds.

Thank you in advance!

Best regards,

Jakub

Dear nenawillett,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.