Den 27/2/24 fuldførte jeg min verifikation og anmodede om en hævning på $1000.
Den 3/7/24 kontaktede jeg kundeservice for at spørge, hvorfor jeg ikke havde modtaget pengene, og fik at vide, at jeg skulle bekræfte igen. Så jeg mailede igen al min dokumentation (billeder af forsiden og bagsiden af betalingskortet, kørekort og kontoudtog) Jeg modtog et bekræftelsesnummer. Jeg mailede dem tilbage den 3/9/24 og fik ikke et svar, så jeg gik online og kontaktede dem via chat den 3/10/24. Repræsentanten fortalte mig, at jeg var verificeret, og at de ville eskalere min sag og ville kontakte mig inden for 24-48 arbejdstimer. Jeg spurgte, om jeg skulle annullere og lave min tilbagetrækning om, og de sagde nej.
3/12/24 Jeg havde stadig ikke hørt fra nogen eller modtaget pengene, så jeg kontaktede dem via chat og fik at vide, at de virkelig er backet op med hævninger, at jeg skulle kontakte dem torsdag, hvis jeg ikke har modtaget betaling.
3/14/24 igen kontaktet via chat og fik at vide, at det snart skulle ske, de er bare virkelig sikkerhedskopieret på grund af alle de gevinster, folk har modtaget.
3/15/24 igen kontaktet via chat og fik at vide, at jeg gav dem det forkerte rutenummer, de har brug for et bankoverførselsnummer. Sendte repræsentanten ledningsnummeret og fortalte dem, at de bad om routingnummer ikke ledningsnummer. Derefter fik jeg at vide, at jeg skulle sende en e-mail med en regning, det tidligere rutenummer og mit seneste kontoudtog. Jeg fortalte repræsentanten, at jeg allerede havde gjort det og blev bekræftet, og de afbrød mig. Videresendte min mail fra 3/7/24 til den nye mailadresse og kontaktede kundesupport igen via chat og blev bedt om sagsnummeret. Fortalte dem, at jeg ikke havde fået en i dag fra den e-mail, jeg sendte, og de sagde, at de skulle kontakte dem, når jeg har en. Der er gået 6 timer, og jeg har stadig ikke modtaget et sagsnummer/bekræftelsesmail
Jeg åbnede også en klage til AskGamblers.com, og nogen kontaktede mig fra en rasende tyr. Jeg svarede og leverede den dokumentation, hun bad om. Så var der et andet problem, så jeg leverede et andet dokument til dem.
18-03-2024 Talte med dem igen i dag, og de bad mig om at e-maile alle nødvendige dokumenter (kontoudtog **i pdf-format og en forbrugsregning), så jeg sendte den e-mail, de gav mig, for at sende den til payments@casinosupportcenters.com og to gange også til documents@ragingbull.com og fik at vide, at de for anden gang eskalerer min sag, og jeg vil høre tilbage inden for de næste 24-48 timer….. Jeg er blevet bekræftet, og de har alle oplysninger til at gøre betaling. Jeg vil have dem til at sende pengene.
27-03-2024 Så nu har jeg ikke hørt noget fra dem siden fredag, og de vil ikke svare på mine e-mails. Jeg forsøgte at logge ind for at chatte med support, og min konto er blevet slettet.
Jeg sendte dem komplette 14+ siders kontoudtog fra sidste måned
Min lejekontrakt
Min bilforsikring efter at de fortalte mig, at jeg allerede var verificeret, men sagde så, at de stadig havde brug for disse dokumenter, og jeg forsynede dem med dem alle.
Jeg har også nogle af udskrifterne fra mine chatsamtaler med rasende tyr samt e-mails fra deres repræsentant.
On 2/27/24 I completed my verification and requested a withdrawal of $1000.
On 3/7/24 I contacted customer service to ask why I hadn’t received the funds and was told I needed to reverify. So I again emailed all of my documentation (pictures of front and back of debit card, drivers license and bank statement) I received a confirmation number. I emailed them back on 3/9/24 and didn’t get a response so I went online and contacted them through chat on 3/10/24. The representative told me that I was verified and they were going to escalate my case and would contact me in 24-48 business hours. I asked if I should cancel and redo my withdrawal and they said no.
3/12/24 I still hadn’t heard from anyone or received the funds so I contacted them via chat and was told they’re really backed up with withdrawals that I should contact them Thursday if I haven’t received payment.
3/14/24 again contacted via chat and was told it should happen soon they’re just really backed up because of all of the winnings people have been receiving.
3/15/24 again contacted via chat and was told I gave them the wrong routing number they need a wire transfer number. Sent the representative the wire number and told them they asked for routing number not wire number. Then was told I have to email in a utility bill, the previous routing number and my most recent bank statement. I told the rep I had already done that and was verified and they disconnected me. Forwarded my email from 3/7/24 to the new email address and contacted customer support again via chat and was asked for the case number. Told them I hadn’t gotten one today from the email I sent and they said to contact them when I have one. It’s been like 6 hours and I still haven’t received a case number/confirmation email
I also opened a complaint with AskGamblers.com and someone contacted me from raging bull. I responded and provided the documentation she requested. Then there was another issue so I supplied another document for them.
3/18/2024 Spoke with them again today and they asked me to email all required documents (bank statement **in pdf format and a utility bill) so I emailed the email they gave me to send it to payments@casinosupportcenters.com and twice also to documents@ragingbull.com and was told they are for the second time escalating my case and I’ll hear back in the next 24-48 hours….. I have been verified and they have all of the info to make the payment. I want them to send the funds.
3/27/2024 So now I haven’t heard anything from them since Friday and they won’t respond to my emails. I attempted to login to chat with support and my account has been deleted.
I sent them complete 14+ page bank statements from last month
My lease
My auto insurance after they told me I was already verified but then said they still needed these documents and I supplied them with all of them.
I also have some of the transcripts from my chat conversations with raging bull as well as the emails from their representative.
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