I asked to close my account in the chat and was informed to send this request in the form of an email. I did so as recommended and after exchanging a few messages with the casino in which they tried to persuade me to stay, I again asked to close my account. And what happened? I was completely ignored. When I returned to the chat asking why my account was still active, I received help in the form of incentives to stay in the casino, which I again refused, I was told to contact them again via email with a request to close my account. This is how Rakoo treats customers who want to leave them.
Now I will briefly describe the reason for my decision to close my account.
During my last gaming session, at some point I received an error message,
I refreshed the page many times, tried to continue playing, unfortunately
without success, then tried to start another game from a different provider,
the effect was the same. When I tried to make the first spin, I received an error message, preventing further play.
After several more attempts in other games from other providers
it turned out that I found only one game from the Netent provider that I could play. It was strange to say the least, especially since other games from the same provider did not work.
I presented the situation to live support, from whom I first received a bunch of standard and never helpful advice such as: clearing cookies, changing the browser and suggesting changing the Internet connection. When I explained that none of the above helped, I was informed that I had to
wait for a solution that was unknown if and when it would come.
The inability to continue playing occurred in a situation in which a larger
part of the balance was used in a specific game and a specific stake, therefore there was a high probability of an imminent return of part, all or maybe all with a surplus, of the lost balance. The error message received on the casino's side meant that I could not continue the intended game strategy, which was equivalent to throwing the already used funds into the trash.
During the exchange of correspondence with the casino, which began with my request to close my account, the casino, wanting to dissuade me, again tried to blame the situation on a problem with my device, Internet provider or bad browser, which was complete nonsense because after a few hours on the same phone, using the same browser and Internet connection, the problem was gone. All games worked. The fact that the casino could not admit that it had a problem, but had already dealt with it, confirmed to me that my decision to close my account was right, and the way I was ignored when they realized that they would not win anything from me motivated me to write this opinion and therefore a warning to all who end up here and intend to use Rakoo's services.
Greetings to all players.
Now I will briefly describe the reason for my decision to close my account.
During my last gaming session, at some point I received an error message,
I refreshed the page many times, tried to continue playing, unfortunately
without success, then tried to start another game from a different provider,
the effect was the same. When I tried to make the first spin, I received an error message, preventing further play.
After several more attempts in other games from other providers
it turned out that I found only one game from the Netent provider that I could play. It was strange to say the least, especially since other games from the same provider did not work.
I presented the situation to live support, from whom I first received a bunch of standard and never helpful advice such as: clearing cookies, changing the browser and suggesting changing the Internet connection. When I explained that none of the above helped, I was informed that I had to
wait for a solution that was unknown if and when it would come.
The inability to continue playing occurred in a situation in which a larger
part of the balance was used in a specific game and a specific stake, therefore there was a high probability of an imminent return of part, all or maybe all with a surplus, of the lost balance. The error message received on the casino's side meant that I could not continue the intended game strategy, which was equivalent to throwing the already used funds into the trash.
During the exchange of correspondence with the casino, which began with my request to close my account, the casino, wanting to dissuade me, again tried to blame the situation on a problem with my device, Internet provider or bad browser, which was complete nonsense because after a few hours on the same phone, using the same browser and Internet connection, the problem was gone. All games worked. The fact that the casino could not admit that it had a problem, but had already dealt with it, confirmed to me that my decision to close my account was right, and the way I was ignored when they realized that they would not win anything from me motivated me to write this opinion and therefore a warning to all who end up here and intend to use Rakoo's services.
Greetings to all players.
- Well made liquid, broken page
- many suppliers
- Total disregard for customers who want to leave
