Rollbit hævder, at jeg har en anden konto hos dem, men de ville ikke give mig flere forklaringer, de sagde bare, at linkene er ryddet, så de besluttede at forbyde min konto med omkring 4-5k i gevinster, jeg har indsendt fulde KYC-checks og tilbød at sende yderligere beviser, hvis det var nødvendigt, de hævder, at jeg ville have en anden konto, men dette er min første konto på deres hjemmeside, som også nævnt for dem, den anvendte e-mail-konto er en delt e-mail-konto, da jeg har nogle forretningspartnere, at vi kører nogle TikTok-sider, men jeg er endnu ikke klar over, om nogen, der har adgang til denne e-mail, forsøgte at have oprettet en konto, men jeg er 100 % er første gang, jeg spillede på deres hjemmeside, og også første gang, jeg lavede min KYC .
Efter at have bedt om noget mere bevis bliver de ved med at sige, at jeg undgik et forbud, jeg brugte sandsynligvis $400-500, og jeg havde gevinster på omkring $4000-$5000 på min konto. Jeg vil bare have mine penge tilbage.
Rollbit claims that I have another account with them, but they wouldn't give me any more explanations, they just said the links are cleared so they decided to ban my account with around 4-5k in winnings, I have submitted full, KYC checks and offered to send further evidence if needed, they claim I would have another account but this is my first account on their website, as mentioned to them as well, the email account used is a shared email account, as I have some business partners, that we run some TikTok pages, but I am not aware yet if anybody who has access to this email tried to have created an account but I am 100% is the first time I played on their website and also the first time I did my KYC.
After asking for some more proof they keep saying that I was evading a ban, I spent probably $400-500 and I had winnings of around $4000-$5000 in my account I just want my money back.
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