Kære Cg578529 ,
Jeg har gentagne gange forsøgt at kontakte kasinoet, men har ikke haft succes. Desværre er der ikke meget, der kan opnås uden samarbejde fra deres side. Da kasinoet opererer uden en gyldig licens og ikke henviser til nogen ADR-tjeneste, er der ingen spillemyndighed at henvende sig til.
Jeg vil markere klagen som " uløst " i vores system. Jeg forstår, at dette ikke er en tilfredsstillende løsning på dit problem. Faldet i kasinoets vurdering forårsaget af uafklarede klager kan dog hjælpe med at ændre deres tilgang. Hvis casinoet beslutter sig for at svare, vil vi genåbne klagen, og du vil blive underrettet via e-mail.
Jeg beklager, at vi ikke kunne være til mere hjælp ved denne lejlighed.
Venlig hilsen,
Kubo
Dear Cg578529,
I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.
I am sorry we could not be of more help on this occasion.
Best regards,
Kubo
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