Min bank lukkede min konto på grund af transaktioner via betalings-id. De første par indbetalinger var helt i orden, og de første to udbetalinger fra kongelige hjul gik igennem med succes. Første udbetaling for $700 og anden for $1170. Tredje gang jeg anmodede om en hævning af mine gevinster på $600 fra kasinoet, behandlede kasinoet hævningen som normalt, og alt virkede ok fra kasinoets ende. Et par timer efter, at jeg anmodede om hævningen, lukkede min bank min bankkonto uden nogen advarsel, idet den oplyste, at transaktioner på min konto havde overtrådt bankens vilkår og betingelser. Banken informerede mig om, at alle indgående betalinger, jeg havde forventet, ville blive returneret til afsenderen. Inklusiv betalingen på $600 fra Royal-hjul. Jeg har sendt en e-mail til hver afdeling af kasinoet, som jeg kan finde en e-mailadresse til uden svar, jeg har talt med kundesupport på live chat flere gange, og hver gang de siger, at tilbagetrækningen på $600 blev gennemført med succes, så luk chatten, før jeg kan svare. Jeg havde en kundesupportmedarbejder, som jeg talte med, og fortalte mig, at jeg var nødt til at vente 5 hverdage, og når kasinoets finansielle afdeling modtager betalingen tilbage, sender de mig en e-mail for at rådgive og genudstede betalingen til min nye bankkonto. Jeg lavede endda en indbetaling fra den nye bankkonto for at lette udbetalinger til den nye konto som forberedelse, og betjenten sagde, at det var den ideelle ting at gøre. Jeg har slet ikke modtaget nogen korrespondance fra royal reels, og der er gået godt og vel 5 hverdage. Kasinoet har ikke lukket min konto, men lige siden dette er sket, har jeg haft problemer med indbetalinger, at blive forsinket, og generelt føles det som om, at min konto måske har været noget begrænset eller noget. Jeg har aldrig gjort krav på nogen bonusser med mine indskud, og jeg har spillet på siden i lang tid med rigtige penge. Jeg synes, det er meget skuffende, at kasinoet overhovedet ikke er nyttigt for at få min udbetaling tilbage, og er villig til at miste en almindelig spiller med rigtige penge bare for at undgå at udbetale $600, som jeg vandt, ved at risikere mine egne hårdt tjente penge.
My bank closed my account because of transactions via pay id. The first few deposits were perfectly fine, and the first two withdrawals from royal reels went through successfully. First withdrawal for $700 and second for $1170. The third time I requested a withdrawal of my winnings of $600 from the casino, the casino processed the withdrawal as normal, and all appeared ok from the casino end. A few hours after I requested the withdrawal, my bank closed my bank account with no warning, stating transactions on my account had breached terms and conditions of the bank. The bank informed me that any incoming payments I was expecting would be bounced back to the sender. Including the $600 payment from Royal reels. I have emailed every department of the casino that I can find an email address for with no response, I have spoken to customer support on live chat multiple times and each time they say that the withdrawal of $600 was completed successfully then close the chat before I can respond. I did have one customer support officer that I spoke to tell me that I had to wait 5 business days and when the casino financial department receives the payment back they will email me to advise and reissue the payment to my new bank account. I even made a deposit from the new bank account to facilitate withdrawals to the new account in preparation and the officer said that was the ideal thing to do. I haven't received any correspondence at all from royal reels, and it has been well over 5 business days. The casino hasn't closed my account but ever since this has happened, I've had issues with deposits, being delayed, and just in general it does feel like my account might've been somewhat restricted or something. I never claimed any bonuses with my deposits and I have been playing on the site for a long time with real money. I find it very disappointing that the casino isn't being helpful at all to recover my withdrawal, and is willing to lose a regular player of real money just to avoid paying out $600 that I won, by risking my own hard earned money.
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