Royale500 Casino - Spillerens tilbagetrækning er forsinket.

Hello. Im hoping you can help me contact the people running this casino. The "support" is unreachable. I do not think there is a single soul operating at this casino but perhaps checks in once a month. I have both e-mailed them & written in the ’live support’. No sign of life.

it’s regarding a withdrawal that needs to be ’processed’. And i do not want to sit here and wait for weeks for a withdrawal, i think its very unprofessional and disrespectful to us players.

i would greatly appreciate if you could help me get in touch with these people.

Hello Parqes,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royale500 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello. No, there are no bonuses at this casino as far as I can see. And there were no active bonuses. The problem I have is that it is impossible to get in touch with them, no one ever answers in customer service. All documents are submitted, they lie about having active customer service, when that's exactly what they don't have. No one answers emails, the chat, nothing.

Hej. Nej, det finns inga bonusar på detta casinot vad jag kan se. Och det var inga aktiva bonusar. Problemet jag har är att det är omöjligt att få kontakt med dom, det är ingen som svarar i kundtjänsten någonsin. Alla dokument är inskickade, dom ljuger om att dom har aktiv kundtjänst, när det är precis vad dom inte har. Det är ingen som svarar på mail, chatten, ingenting.

The issue is resolved, i would still like to leave a bad review for the terrible customer service that doesn’t exist

Dear Parqes,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru