Kære flipbowyer47,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Hvis dit indskud aldrig er blevet krediteret din casinokonto, er det eneste, jeg vil anbefale, at kontakte din betalingsudbyder. De skal undersøge det, men husk på, at det er en kompliceret proces, der kan tage op til en måned. I disse tilfælde har kasinoet normalt sine hænder bundet. Jeg vil også kraftigt fraråde at indsætte flere midler, indtil problemet er løst.
Hvis pengene gik tabt under transaktionen, vil det tage noget tid, før de bliver krediteret din casinokonto.
- Kan du venligst dele et skærmbillede af, hvordan din indbetaling ser ud i din indbetalingshistorik på din spillers konto?
- Vil du venligst dele din kommunikation med casinoet? Send e-mails eller chatudskrifter til min e-mail på tomas@casino.guru , eller post screenshots her
På forhånd mange tak for dit svar.
Med venlig hilsen,
Tomas
Dear flipbowyer47,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take up to one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
- Could you please share a screenshot of what your deposit looks like in your deposit history in your player's account?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
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