Kære timgartz, vi har modtaget en e-mail fra casinoets repræsentant, som siger, at din udbetalingsanmodning var ved at blive behandlet, men tilbagetrækningen blev sat i bero, da du forsøgte at tilbageføre kreditkortgebyrer, der tidligere var foretaget til casinoet.
Ifølge casinoet anmodede de om en formel erklæring fra dig, der bekræftede, at der ikke blev foretaget yderligere tilbageførsler, hvilket du afviste. Dette er grunden til, at din konto blev suspenderet.
- Kan du bekræfte, at du allerede har modtaget en tilbageførsel?
Jeg vil gerne informere dig om, at de fleste online casinoer betragter tilbageførsler som svindel, og vi anbefaler ikke rigtigt, at spillere anmoder om dem, medmindre dette er den sidste mulige løsning i meget komplicerede tilfælde. Jeg forstår fuldt ud dine hensigter forårsaget af skuffelsen fra en venteperiode, selvom det er ret almindeligt, at anmodninger om tilbagetrækning kan blive forsinket, og 2 uger er bestemt ikke den længste periode, vi har set her i klagebehandlingscentret. Nogle gange skal spillere vente i flere måneder, indtil en anmodning om udbetaling er behandlet. Når dette er sagt, er der næsten ingen chance for at løse denne klage til din fordel, da iværksættelse af en tilbageførsel er et brud på kasinoets vilkår, og ifølge vilkårene har kasinoet ret til at lukke din konto og kassere alle gevinster:
Dear timgartz, we have received an email from the casino representative, which says that your withdrawal request was being processed, however, the withdrawal was put on hold as you attempted a reversal of credit card charges previously made to the casino.
According to the casino, they requested a formal declaration from you confirming no additional chargebacks were made, which you declined. This is the reason your account was suspended.
- Can you please confirm you have already received a chargeback?
I'd like to inform you that the majority of online casinos consider chargebacks as fraud, and we do not really recommend players request them unless this is the last possible solution in very complicated cases. I fully understand your intentions caused by the disappointment from a waiting period, though it's quite common that withdrawal requests may be delayed and 2 weeks is certainly not the longest period we have seen here in the Complaints Resolution Center. Sometimes players need to wait for months until a withdrawal request is processed. With this said, there's almost no chance to resolve this complaint in your favor, since initiating a chargeback is a breach of the casino's terms and according to the terms, the casino has a right to close your account and discard all the winnings:
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