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Beware of this casino they are unlicensed iPad nothing but problems trying to make an 1800 Redemption getting certified was a two-week process of asking the same information that I provided at least two or three times I've made two withdrawals that both would deny because of some reason saying I submitted the wrong routing number Etc which I supplied numerous times and it was correct they tried to force you into Bitcoin for a Redemption which I did not want to do so now I am in the process of asking for a paper check and even now I still have not received payment in over a month and a half and about 50 emails it's been a total nightmare I don't know why but it doesn't seem like they want to pay you they keep adding the money back after they deny your Redemption to your Casino one call and hopes that you will spend it I strongly advise stay away it will be a miracle if I ever get paid the money they owe me

Dear barrycosta278,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with SlotsandCasino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Has your withdrawal request been processed or has the casino still not approved it?

Please send me any relevant communication between you and the casino regarding your problem. My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika,

I have forwarded many correspondence and communications between myself and Slots to your email you provided veronika.l@casino.guru.

Pertaining to interactions with slots and casino accounting manager

Manager William is dishonest and numerous lies. I feel that I have been really taken advantage of lied too and still now over a month later I still have not got paid. I am now in the process of waiting for them to process request for a paper check. I have totally given up now after 3 attempts to try to get a bank wire. They are totally a mess Knowone knows wth is going on.

They take forever to reply with responses if they even reply at all. They are horrible. 🤬🤬🤬🤬

VERY UPSET AND PISSED OFF CUSTOMER!!!!

Barry C.

Thank you very much, barrycosta278, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello barrycosta278,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a SlotsandCasino representative to join this conversation and participate in resolving this complaint.

Dear SlotsandCasino,

Could you comment on this?

Thank you in advance for providing the information.

Hello Stefan and barrycosta278,

First of all, let us apologize for all the issues that have been going on. Sometimes working with other processors becomes very difficult as they have their own ways of doing things and in some of these cases, unexpected issues can occur and we get the payment returned to us. Which is exactly what happened in this case.

Upon checking the account, we noticed that the new payment was issued on 02/26, and we show that it was already delivered.

Please let us know that you received the check.

Hello barrycosta278,

Could you confirm if you have received the payment?

I am looking forward to your response.

Dear barrycosta278,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.